“I bought the system but the cd/ dvd will not rotate. The wheel moves but the cd/dvd stays in place.”

1-5 of 5 Answers

• Hello Windy, we would like to take a closer look at this issue, please contact us at 877-467-4289 available 365 days of the year, from 8:00 to 21:00 CST. Omar S. - Insignia Support.

  Answered by InsigniaCustomerSupport 8 years ago

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• Make sure your CD is fully installed should make a click noise also make sure to use spray keep disc wet just lightly if it dries up try second application before rotating twice may need more if heavily damaged

  Answered by Kenockee 7 years ago

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• The one I purchased would not rotate the DVD either. It destroyed the DVD.

  Answered by RickGeo 7 years ago

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• Keep cranking...keep the surface wet...watch closer, the disc moves VERY slow

  Answered by Vond0017 7 years ago

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• The disc probably isn’t inserted correctly. I had to try a couple times before it worked. It did not fix the scratches on two movies. I hope you have better luck.

  Answered by Dalton 7 years ago

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