Questions & Answers

Q: QuestionNo voice sound out of my headset, just noise sound? How do I get the sound back to normal?

Asked 2 years ago by Dunk.

• A:Answer I had the same problem when trying to use the fiber optic connection with two different headphones so i returned them.

  Answered 2 years ago by eagle071Verified Purchase

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Q: QuestionCan I order just the remote for these headphones? Mine has walked away. I need them to switch from audio back to video.

Asked 2 years ago by Chemprof.

Q: Questioncan the pads for the earmuffs be replaced?

Asked 2 years ago by Anonymous.

Q: QuestionHow do I use these headphones with this portable CD/FM radio player? https://www.amazon.com/dp/B0B2ZKV32G?ref=ppx_yo2ov_dt_b_product_details&th=1 The end of the chord from the Insignia headphones doesn't fit into the aux opening of my device,

Asked 2 years ago by Carr.

• A:Answer Your answer is unhelpful! You didn't even highlight the link and when I do it takes me to information that isn't helpful about what I asked

  Answered 2 years ago by Carr

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Q: QuestionDoes the charger need to be by the TV, or can it be placed near the user's bed? He cannot walk.

Asked 2 years ago by MikeR.

• A:Answer as long as the charger is in the vicinity of the tv it does not have to be near the tv i have mine a shelf but it has to be pluged into the tv in order for it to work by the way this set of head phones will not work with older tv's make sur your tv is up to date and fairly new

  Answered 2 years ago by computerilliterateVerified Purchase

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Q: QuestionCAN THE BATTERY BE REPLACED ON THE INSIGNIA -RF WIRELESS HEADPHONES AND HOW DO I GO ABOUT DOING IT?

Asked 2 years ago by Anonymous.

• A:Answer The battery can not replaced.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: Questionpurchased from Best Buy 12/03/2021. They worked great until around 3months ago. Now the batteries only hold if I'm lucky two hrs. I'm the only one that uses the headphones. I do not hear well, so I need them to watch TV. They should last longer.

Asked 2 years ago by GEM.

• A:Answer Have you tried replacing the batteries? Nay be defective batteries

  Answered 2 years ago by JohnRVerified Purchase

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Q: QuestionDoes it have an optical plug-in???

Asked 2 years ago by denny.

• A:Answer yes

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow can I hook up to fire stick .

Asked 2 years ago by Jayne.

Q: QuestionWhen headphones not in use i.e. overnight can you just leave them on charger or should you turn off both charger and headphones?

Asked 2 years ago by Cac1.

• A:Answer ??????

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I get an owner's manual online? I seem to have misplaced mine.

Asked 2 years ago by RICK.

Q: QuestionCan the same headphones work on 2 different TVs- one older tv with wired connection and the other latest Sony tv with Bluetooth connection? Can the headphones be switched from one tv to another without having to mess with pairing again?

Asked 2 years ago by Atease.

• A:Answer Your lucky you got them to work once. Mine never worked out of box. I cant return because I waited too long to install. So if you got them working I would not push my luck

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionCan you control volume on headphones seperatly from tv remote

Asked 2 years ago by Anonymous.

• A:Answer Yes you can

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDose this model can be connected to a TV set via a digital optical input?

Asked 2 years ago by porter.

• A:Answer Yes. Optical and rca options. Quick and easy

  Answered 2 years ago by 1234

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Q: QuestionCan these connect to an Amazon Alexa Echo Dot?

Asked 2 years ago by Jglover.

• A:Answer Hi Jglover, Unfortunately No, cannot connect to Amazon Alexa echo dot. Insignia Support Alvin www.insigniaproducts.com

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: Questionwhy can't I get audio with my new headset?

Asked 2 years ago by them.

• A:Answer You are not alone. Mine are Junk also. I suggest you return them. I waited to long and cant money down the drain

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionSome have asked if this includes the optical cable, and the answer is no, yet the quick start guide says the cable is included. Which is true?

Asked 3 years ago by NMNeil.

• A:Answer Mine had an optical cable

  Answered 3 years ago by MchammerVerified Purchase

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Q: QuestionCan you buy just the headphones when the battery gives out? Have a 84 year old father-in-law that uses them from 9 in the morning till 10 at night everyday and I can only get 2 years out of the battery only hold a charge for an hour now

Asked 3 years ago by Anonymous.

• A:Answer I had to buy the whole thing

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhen I try to charge my insignia bluetooth headphones no light indicator comes on. I like the one I have the new models are so cheaply made. They don’t want to retract and cord is very thin. Not worth buying

Asked 3 years ago by Shelly.

• A:Answer Hi Shelly, Dock charging LED: The headphones are turned off and not on the dock, or the dock is not connected to power, Make sure that the batteries have been charged. Try power cycling the docking station by unplugging it and plugging it back in. Try another power outlet. Insignia Support Alvin www.insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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