“I am having trouble logging in to the insignia connect app on my iPhone. I have reset my best buy password and I am still unable to log in. This just started happening a day or so ago. Is anyone else having problems or have a phone number to call?”
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My two devices were working fine until yesterday night. I couldn’t login at all. It kept looping back to the login page over and over again after I had inputted the correct login and password. I was set to return both plugs and gave it a try today again. Voila, it works fine again. It seems it’s their app issue and not the devices. Since so many people have been complaining about it, you would think they would have it fixed by now. What a shame….
Sorry, there was a problem. Please try again later.Same thing here. Worked find for a while, then the app decided to prompt me for credentials. After I entered the correct credentials, it showed a splash screen and then took me right back to the login page. Entered credentials again and same thing, ad infinitum. I know I was entering the correct credentials because if I purposefully entered an invalid password I got an invalid password message. I also checked my credentials on the bestbuy.com web site and they worked there. So there's an app problem or a problem on the bestbuy back end. Product is now useless. I've seen many complaints about this very issue on the Apple app store as well. Best Buy, please fix this!
Sorry, there was a problem. Please try again later.I called Insignia just before they closed tonight and I was told that the server for the app was having issues and that it may take a few days to get it fixed. I guess we will see.
Sorry, there was a problem. Please try again later.Same problem with my android connection. Was working fine and then all three plugs went belly up. Uninstalled Insignia app, reinstalled, did factory reset on plug as soon as I try to add new device it kicks my phone of the internet!!! 100% Bull Butter
Sorry, there was a problem. Please try again later.A lot of us are having this problem. Mine stopped today after working for 2 weeks. See my review for details as there appears to be no fix and no support for this device. I am returning mine today.
Sorry, there was a problem. Please try again later.Mine is doing the same thing! Best Buy dropped the ball on this wasted $120 to buy 4 of these too
Sorry, there was a problem. Please try again later.I am having the same exact issue with the iOS app. I am putting in the correct credentials but the app wont log in and now the device is useless.
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