Questions & Answers

Q: QuestionHow heavy is this spa when filled to capacity?

Asked 3 years ago by Roux.

• A:Answer I believe it weighs around 2500 lbs when filled.

  Answered 3 years ago by MrsFriVerified Purchase

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Q: QuestionHow long is the power cord?

Asked 4 years ago by akiva.

• A:Answer About 10 ft and very heavy gauge.

  Answered 4 years ago by James

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Q: QuestionCan this hot tub be used all year round?

Asked 4 years ago by Kelly.

• A:Answer If considering leaving your spa up, all year round, please consider the following; If installed and left outside, make sure the temperature is not lower than 39°F (4°C) . The water provided inside of the spa must be higher than 39°F (4°C), so the water inside of the circulation system will not frozen. We hope you found this information helpful.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionDoes this come with an 1 Year Limited Manufacture Warranty? Thanks

Asked 4 years ago by Taylortoot.

• A:Answer Yes. The Simple Spa has a 1 Year Limited Warranty, from the date of the initial retail purchase. Keep your original sales receipt with this manual, as proof of purchase will be required and must accompany warranty claims or the Limited Warranty is invalid.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionCan you use an extension cord for plugging in?

Asked 4 years ago by Bunn.

• A:Answer No, consumers should not use extension cords for safety reasons. Provide a properly located power outlet to connect the spa. We hope this information is helpful and if you need further assistance please call our Service Center at 1-800-234-6839.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionAre there seats inside or do you sit on the floor?

Asked 4 years ago by Curious.

• A:Answer This model has no seats but you can purchase a different model that has head rests, seats and cup holders I believe. You would be sitting on the ground but there is a thin mat that is included that is placed on floor where tub will be setup that has air bubbles similar to the moving material used to wrap glassware. I’m helps,

  Answered 4 years ago by Rftw1oneVerified Purchase

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Q: QuestionCan you run the filter and circulate the water without having the heating element on?

Asked 4 years ago by BT.

• A:Answer Yes, you can sun the filter and the bubbles alone and shut off the heating feature if you just want to jump in and cool down.

  Answered 4 years ago by Rftw1oneVerified Purchase

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Q: QuestionHow can I get mold out of the inside of the inflatable cover?

Asked 1 year ago by Cheryl.

Q: QuestionWhat does 08 mean on my screen

Asked 2 years ago by Nora1950.

Q: QuestionThe inside of the cover is all bunched up. How can it be straighten

Asked 3 years ago by B.

Q: QuestionDoes this model include the energy efficient cover with this purchase?

Asked 3 years ago by Ryan.

• A:Answer This model should include a cover and says that it does ,however the one we got was missing the cover and carry bag.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes anyone know exactly how wide this is, including the filter? I’m trying to see if it will fit on my patio Thanks in advance!

Asked 3 years ago by Anonymous.

• A:Answer The filter is inside the tub only the pump etc is out side . i believe its listed at 6 ft 6in i'd say add 18 inches in that spot where the pump will be and you should be ok

  Answered 3 years ago by CozytubVerified Purchase

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Q: QuestionDid not notice power source. 220? 110? Thank you

Asked 3 years ago by Denise.

• A:Answer The power source for the Intex - SimpleSpa 4 Person Inflatable Portable Hot Tub, is 110-120 V. We hope you found this information helpful.

  Answered 3 years ago by Intex Consumer Support

  
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Q: QuestionAm i able to program my intex simple spa to heat to say 104 for another day

Asked 4 years ago by Lee.

• A:Answer The pump will heat the spa water until the water temperature reaches the set temperature. After the current water temperature drops 2°F below the set temperature it will restart. For more additional information, please contact our Consumer Service Center 1-800-234-6839.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionDo you have to use chemicals in this? Is there a salt water natural option like swimming pools? I’m a newbie. Ty.

Asked 4 years ago by Anonymous.

• A:Answer All spas require chemicals to keep water clean and healthy. We recommend you take can take a sample your spa water and get it tested at a local pool supply store for information on water treatment. Unfortunately, a salt water system cannot be added, however we do have spas with a salt water system. We hope you found this information helpful.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionHow many amps are drawn by pump and heater?

Asked 4 years ago by JustShopping.

• A:Answer The manual says about 13 amps at peak.

  Answered 4 years ago by James

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Q: QuestionWhat are the dimensions of the spa when it is not inflated but in the box?

Asked 4 years ago by RVers.

• A:Answer The Intex - SimpleSpa 4 Person Inflatable Portable Hot Tub is packed in a box approximately 21" x 24" in x 35" in. We hope this information is helpful.

  Answered 4 years ago by Intex Consumer Support

  
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Q: Questionis the heating system included

Asked 4 years ago by nasserezz.

• A:Answer Yes. The spa includes a control base, which serves as a heater/filter/blower system. We hope this information is helpful and if you need further assistance please call our Service Center at 1-800-234-6839.

  Answered 4 years ago by Intex Consumer Support

  
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Q: QuestionHow many gallons does it take to fill?

Asked 4 years ago by LynnD.

• A:Answer The Intex - SimpleSpa 4 Person Inflatable Portable Hot Tub, has a water capacity of approximately 210 gal (795 L). We hope this information is helpful and if you need further assistance please call our Service Center at 1-800-234-6839.

  Answered 4 years ago by Intex Consumer Support

  
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