Questions & Answers

Q: QuestionHow many displays can I connect to this dock?

• A:Answer You can connect a maximum of 1 display to this dock.

Q: QuestionWhat is the maximum power output of this dock?

• A:Answer The maximum output power of the dock is 100 watts.

Q: QuestionDoes this dock have an ethernet port?

• A:Answer Yes, the dock includes an ethernet port for a fast Gigabit network connection.

Q: QuestionWhat is the maximum resolution supported by this dock?

• A:Answer The maximum resolution supported is 4K (2160p).

Q: QuestionWill this work with a ps5?

Asked 4 months ago by Blake.

• A:Answer No, the j4K60 Elite USB-C Docking Station is not compatible with the PS5 for video output. The PS5’s USB-C ports do not output video. They're intended for peripherals, storage, or VR connections, not for external displays.

  Answered 4 months ago by J5create Team

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Q: QuestionDoes this support a Surface Pro?

Asked 9 months ago by LPCOS.

• A:Answer The 4K60 Elite USB-C 10Gbps Travel Dock should be compatible with the Surface Pro models that support USB-C with DisplayPort Alt Mode and Power Delivery.

  Answered 9 months ago by J5create Team

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Q: QuestionIs this compatible with a Samsung tab S7?

Asked 10 months ago by Jake.

• A:Answer The 4K60 Elite USB-C 10Gbps Travel Dock should be partially compatible with the Samsung Galaxy Tab S7, but with limitations. You should be able to use USB accessories like flash drives, keyboards, and mice. The dock supports USB-C PD charging, so it should pass power to the Tab S7 if your charger is powerful enough. Wired internet may work, depending on Samsung’s software support.

  Answered 10 months ago by J5create Team

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Q: QuestionDoes this have 10GB Ethernet?

Asked 1 year ago by DavidD.

• A:Answer Hello, the 4K60 Elite USB-C 10Gbps Travel Dock does not support 10 Gigabit Ethernet, it supports 1 Gigabit Ethernet. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

  Answered 1 year ago by J5create Team

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Q: QuestionWill this work on a 15" 2017 MacBook Pro running Catalina?

Asked 1 year ago by Shawn.

• A:Answer The 4K60 Elite USB-C 10Gbps Travel Dock uses the MST (Multi-Stream Transport) feature which is not supported by macOS so the displays will on mirror. I recommended purchasing our JCD398 USB-C Dual 4K HDMI 10Gbps Mini Dock instead which will extend the displays with Mac computers, the JCD398 product can be purchased off the j5create website. If you have any questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage.

  Answered 1 year ago by J5create Team

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Q: QuestionWhat is the difference between the $79.99 regular dock and the travel one ?

Asked 1 year ago by face.

• A:Answer Honestly, nothing. Smaller, plug and play, printer port and lots of USB ports. Only issue is there's one USB-C port.

  Answered 1 year ago by OcW1Verified Purchase

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Q: QuestionWill this unit support a monitor on the USBC port? I have a Laptop that I utilize a USBC powered portable monitor with. This unit has the network connection that I need but would then need to utilize the USBC port to power/run the monitor.

Asked 2 years ago by DRy.

• A:Answer No, the USB-C port on the Travel Dock supports speeds of 10Gbps or Power Delivery 3.0. May provide power to the monitor if it supports PD but will not provide video out.

  Answered 2 years ago by J5create Team

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Q: QuestionWhat is the speed of the rj45 port?

Asked 2 years ago by Anonymous.

• A:Answer The RJ45 is a Gigabit Ethernet port.

  Answered 2 years ago by J5create Team

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