Questions & Answers

Name: j5create - ULTRADRIVE Kit USB-C Multi-Display Modular Dock - Silver, White
Brand: j5create
SKU: 6402119
Price: 25.99 USD
Rating: 4.2 (126 reviews)

j5create - ULTRADRIVE Kit USB-C Multi-Display Modular Dock - Silver, White

Model:: JCD389; |
SKU:: 6402119

User rating, 4.2 out of 5 stars with 126 reviews.

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QuestionWill this device enable me to connect two external monitors to my 2020 MacBook Pro? If so, may different images on each monitor be simultaneously viewed? (In other words can two documents be viewed at the same time?)
Asked 4 years ago by HouRed.
- Answer Depending on whether it is an M1 or Intel - if it is an Intel based; then yes, you can add additional monitors with the JCD389. if it is an M1, then the Mac is limited to only 1 video output totaling 2 screens total - this is a limitation on the Mac and not the JCD389 unfortunately.
  Answered 4 years ago by J5create Team
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QuestionHow many of the detachable magnetic kits can be attached at once? One or two? Thank you!
Asked 3 years ago by rorywohl.
- Answer That depends how many USB-C/Thunderbolt 3 or 4 ports you have on the computer. Please note, computers with older M1 or ARM processors will only allow (1) external display. That is the hardware limitation for those computers.
  Answered 3 years ago by J5create Team
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QuestionWill this work on Mac Book Pro 2020 16" with a shell on the computer?
Asked 4 years ago by crazygoodness.
- Answer Shell or protective covers may impede proper connectivity and therefore may not work. We recommend removing the shell and making a direct connection. Alternately, models such as the JCD383, JCD384 may work better for you as they would not require the removal of the shell.
  Answered 4 years ago by J5create Team
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QuestionWill this product work with other laptops with a USB-C port? Like Dell XPS systems.
Asked 5 years ago by VN.
- Answer The JCD389 is intended for mostly Mac users, but it is also compatible with Windows computers as long as the computer's USB-C port supports Thunderbolt 3. Otherwise, the Technical Support team on the packaging can recommend a device that will work better for you.
  Answered 5 years ago by J5create Team
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QuestionWill my Macbook Pro need to be open to use connected monitors?
Asked 5 years ago by SHvoz.
- Answer You will be able to close your laptop lid if: you are connected to an external monitor, there is power connected to your Mac, and you have an external mouse and keyboard.
  Answered 5 years ago by J5create Team
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QuestionIs this compatible with PC laptops or only macs.
Asked 2 years ago by Wade.
- Answer The ULTRADRIVE Kit USB-C Multi-Display Modular Dock is perfect for MacBook, MacBook Air, MacBook Pro due to the spacing of the (2) Thunderbolt ports. However, it can be used on a non-Mac computer for stand-alone mini adapters or the main body with or without a mini adapter attached. Just make sure the if you have (2) USB-C ports that they are not too close nor too far apart if you would like to connect the main body with a mini adapter attached. This device will require DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features from a computer. Thank you.
  Answered 2 years ago by J5create Team
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QuestionI have a 2021 MacBook Air M1. I need to connect 2 hdmi monitors that are not display port. I know this only has 1 hdmi connection, but would a display port to hdmi cable work for the second monitor. I'm running Monterey 12.2. Thank you
Asked 3 years ago by Phil1953.
- Answer You will need to purchase a Hub or adapter made by HYPERDRIVE to make this work. There are 2 that will allow 2 displays to be viewed simultaneously using an M1 MacBook. One is a Dual 4K HDMI 10-in-1 USB C hub the other is a Dual 4K HDMI 3-in-one adapter.
  Answered 3 years ago by macgal
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QuestionWill it work with iPad Pro
Asked 4 years ago by ACP.
- Answer Can plug in iPad pro as sidecar/additional screen to MacBook pro, either wirelessly or with usb-c cable, iPad can be an extra screen or operate independently.
  Answered 4 years ago by Remote
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QuestionHey J5, will this ever be available in Space Gray?
Asked 4 years ago by TerryD.
- Answer If you are referring to the modulars being space grey, not at this time unfortunately, but it is something that may be brought to the research and development team for consideration.
  Answered 4 years ago by J5create Team
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QuestionDoes this work with a 2020 13-in M1 MB Air? TIA.
Asked 4 years ago by CaliforniaChris.
- Answer YES!
  Answered 4 years ago by Mervt
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QuestionWill the device work with a Mid-2015 Macbook Pro? I do not have Retina and I can’t tell from the pics OR description what devices it works with.
Asked 5 years ago by Prince504.
- Answer No, the JCD389 will not work with that model of MacBook; we have other adapters/docks that will and in order to best assist, we recommend speaking to a representative and they will find you a model that is compatible. Thanks, j5create
  Answered 5 years ago by J5create Team
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QuestionDoes BB sell a docking station that will connect a macbook air to a dell dual monitor set up?
Asked 5 years ago by David.
- Answer I use the j5Create docking station to link 2 Samsung monitors to my MacBook Pro with HDMI cables. It is streamlined and simple - I plug one monitor in on the right, and the other in on the left.
  Answered 4 years ago by ErinB
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QuestionWill this work with a MacBook Pro that is in a case?
Asked 5 years ago by John.
- Answer Absolutely! As long as you have access to the ports.
  Answered 2 years ago by OhioJimbo1803
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QuestionIs this item comparable with a Mac Book Pro?
Asked 5 years ago by Judy.
- Answer Yes this device will work with a Macbook Pro
  Answered 5 years ago by J5create Team
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QuestionDoes JCD389 works in MacBook Pro 2016 running on MacOS big sur 11.4? Especially the USB-C to Gigabit Ethernet.
Asked 4 years ago by Chemosky.
- Answer I cannot get ethernet to work on the jcd389 to work on my macbook pro 2019 16"
  Answered 3 years ago by Anonymous
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Showing 1-15 of 15 questions

Questions & Answers

j5create - ULTRADRIVE Kit USB-C Multi-Display Modular Dock - Silver, White

Q: QuestionWill this device enable me to connect two external monitors to my 2020 MacBook Pro? If so, may different images on each monitor be simultaneously viewed? (In other words can two documents be viewed at the same time?)

Q: QuestionHow many of the detachable magnetic kits can be attached at once? One or two? Thank you!

Q: QuestionWill this work on Mac Book Pro 2020 16" with a shell on the computer?

Q: QuestionWill this product work with other laptops with a USB-C port? Like Dell XPS systems.

Q: QuestionWill my Macbook Pro need to be open to use connected monitors?

Q: QuestionIs this compatible with PC laptops or only macs.

Q: QuestionI have a 2021 MacBook Air M1. I need to connect 2 hdmi monitors that are not display port. I know this only has 1 hdmi connection, but would a display port to hdmi cable work for the second monitor. I'm running Monterey 12.2. Thank you

Q: QuestionWill it work with iPad Pro

Q: QuestionHey J5, will this ever be available in Space Gray?

Q: QuestionDoes this work with a 2020 13-in M1 MB Air? TIA.

Q: QuestionWill the device work with a Mid-2015 Macbook Pro? I do not have Retina and I can’t tell from the pics OR description what devices it works with.

Q: QuestionDoes BB sell a docking station that will connect a macbook air to a dell dual monitor set up?

Q: QuestionWill this work with a MacBook Pro that is in a case?

Q: QuestionIs this item comparable with a Mac Book Pro?

Q: QuestionDoes JCD389 works in MacBook Pro 2016 running on MacOS big sur 11.4? Especially the USB-C to Gigabit Ethernet.

QuestionWill this device enable me to connect two external monitors to my 2020 MacBook Pro? If so, may different images on each monitor be simultaneously viewed? (In other words can two documents be viewed at the same time?)

QuestionHow many of the detachable magnetic kits can be attached at once? One or two? Thank you!

QuestionWill this work on Mac Book Pro 2020 16" with a shell on the computer?

QuestionWill this product work with other laptops with a USB-C port? Like Dell XPS systems.

QuestionWill my Macbook Pro need to be open to use connected monitors?

QuestionIs this compatible with PC laptops or only macs.

QuestionI have a 2021 MacBook Air M1. I need to connect 2 hdmi monitors that are not display port. I know this only has 1 hdmi connection, but would a display port to hdmi cable work for the second monitor. I'm running Monterey 12.2. Thank you

QuestionWill it work with iPad Pro

QuestionHey J5, will this ever be available in Space Gray?

QuestionDoes this work with a 2020 13-in M1 MB Air? TIA.

QuestionWill the device work with a Mid-2015 Macbook Pro? I do not have Retina and I can’t tell from the pics OR description what devices it works with.

QuestionDoes BB sell a docking station that will connect a macbook air to a dell dual monitor set up?

QuestionWill this work with a MacBook Pro that is in a case?

QuestionIs this item comparable with a Mac Book Pro?

QuestionDoes JCD389 works in MacBook Pro 2016 running on MacOS big sur 11.4? Especially the USB-C to Gigabit Ethernet.