A:AnswerFor assistance setting up your device, please contact our Customer Service Team. Their information can be found on the back of your device packaging as well as our website.
A:AnswerYes, this device will work with your computer because it requires that the computer supports DisplayPort Alternate Mode over USB Type-C, and your computer does support this feature.
A:AnswerI guess it depends on the model. I have a T470s that has a USB-C/Thunderbolt port. The Thunderbolt port was disabled in the BIOS by default, I simple enabled it.
A:AnswerThis dock will work with the Dell Latitude 5490, You will need to check your HP Envy's specifications on whether the type-c connection allows for displayport alt mode, if it does it will work with this dock.
A:AnswerI am sorry to hear you are having an issue. Please contact our technical support team to troubleshoot this issue. For immediate support you can reach us via Live Chat on our website, j5create.com, or you can submit a ticket from the Support tab within the site. Thank you.
A:AnswerThis docking station, the JCD543, is designed and configured to be used with a USB Type-C connection. I would recommend a docking station that is designed for a USB Type-A connection to get a fully functional device, like our JUD481 Boomerang docking station with the USB Type-A host cable connection.
A:AnswerHello,
Thank you very much for your question!
The j5create - USB Type-C Docking Station (JCD543) is compatible with Windows and macOS computers that have an available USB-C port. For Windows computer, please ensure that install the j5create driver software and that your computer's USB-C port supports a feature called DisplayPort Alternate Mode, in order to achieve a triple display setup of: HDMI/HDMI/VGA or DP/HDMI/VGA.
A:AnswerI don't have Apple tech, but perhaps I can offer insight. Did you adjust your display Settings in your operating system controls? I have Windows 10 for my Samsung laptop. I had to find my Settings to look for Display controls. I also had to save and then Restart.
Best of Luck to you!
A:AnswerThank you for submitting a question. Yes, the JCD543 Tripe Display Docking station will indeed support two HDMI monitors at both duplicate or extend mode as long as you download and install the driver. In order to install the driver correctly, we recommend contacting the j5create Technical Support team for proper instructions step-by-step.
A:AnswerThe JCD543 requires a driver to be downloaded and installed in order to have full functionality. Once the driver is downloaded and installed, you should have access to all three displays.
** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerIt is for both Windows and Mac OS.
** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.
