Questions & Answers

Q: QuestionIs multipoint enabled yet?

Asked 3 years ago by bkinnk.

• A:Answer If I’m understanding your question well enough, Multi-Point actually has been included with this headset, but you MUST download the Jabra Sound+ app. Then, when you download it, you might have to do a firmware update. The most recent firmware update allows Multi-Point. The app should automatically ask you to do a firmware update. If you agree, at first, you will have to keep your earbuds outside the case. When that is done, the app will ask you to place the earbuds in the case. From there, close the lid, and then a purple light will show on the case. This means that the firmware is updating. Do not open the case until the purple light quits flashing. Wait about 15 second when it fully stops then you can open the case and multipoint should be on them. Note: when the light is purple during the firmware update, it could last 15-20 minutes, so you may have to be a little patient. I hope this helps. God bless.

  Answered 3 years ago by DnnGVerified Purchase

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Q: QuestionWhen switching modes from ANC to hearthrough, do the headphones announce it with a voice or a tone? Is it possible to change it to a tone if the default is a voice?

Asked 3 years ago by June.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer You can actually choose either tone or voice guidance. But you will need the Jabra Sound+ app. If you have it, go to “Headset Settings”. Then, it will take you to a page where it will say “Headset Configuration”. Finally go to “Headset Feedback” when you scroll down a little bit. It’s basically the third one down. After you’re there, you will have three options: “Voice Guidance”, second “Tone Guidance”, and the last one will be “No Guidance”. I hope this helps. God bless!

  Answered 3 years ago by DnnGVerified Purchase

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Q: QuestionHow to find my fit to check the fit

Asked 3 years ago by Mike.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Download the jabra Sound+ app available in the google Playstore and Apple store. When first paired it it will automatically run a fit check. To access Fit Check: - Open the app - Click the gear icon (upper right on screen) -Click "Personalize My Headset" -Click "Myfit" It is also recommended (and run on first pairing) to run the "MySound" test. This will test for your hearing sensitivity to a spectrum of sound frequencies, and automatically adapt your personak sound profile.

  Answered 2 years ago by CassedawayVerified Purchase

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Q: QuestionDo these have a mute button for the mic while on phone calls? (So you can leave phone in pocket and not grab it when going on/off mute in meetings while out and about)

Asked 4 years ago by JC.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Hello JC- To mute/unmute the microphone during a call, press the Left or the Right button. In mono earbud mode, press the button of the earbud you are using to mute/unmute the microphone. Thank you for your question!

  Answered 4 years ago by Jabra

  
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Q: QuestionThe sound quality of these for music is superb but anytime I am on a phone call I am told it is horrible. Does anyone have a suggestion on how to rectify this?

Asked 2 years ago by TMan.

• A:Answer It’s likely the bone sensing mics. The next time your on a call, try gently pressing both buds against your ears. Obviously not a solution, and these buds are crap for calling, but if it works is a good sign that it’s the bone conducting feature not working with your ear shape.

  Answered 2 years ago by TaylorW

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Q: Questionwhere can i register item

Asked 3 years ago by ayb.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer The Sound+ app prompts you to register for a free 2 year dust and water protection warranty

  Answered 2 years ago by CassedawayVerified Purchase

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Q: QuestionDoes anyone have experience using these while exercising. I have been struggling to find a pair of head phones that work for me. I have tried Bose, Apple, and Beats.

Asked 3 years ago by Mrea.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Ive had no issue. These are an upgrade from my samsung buds which would occasionally come loose and almost fall out while running.

  Answered 3 years ago by Luisgzman

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Q: QuestionCan these work with a Sony Bravia tv ?

Asked 3 years ago by Vinnie.

• A:Answer Hello Vinnie - While some users may be able to connect to an unsupported device such as a TV, the Jabra Elite 7 Pro is not intended for use with a TV so you may not experience the full functionality of the headset.

  Answered 3 years ago by Jabra

  
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Q: Questionbought these a year ago. I lost one riding down the highway on motorcycle and was never able to find them. What are my options to replace one side?

Asked 1 year ago by Jimmyg.

• A:Answer Hello, Jimmyg - Thank you for your question. We are sorry that you lost one of your Elite 7 Pro earbuds, and we would be happy to help. Unfortunately, we only sell pairs matched during manufacturing and cannot guarantee functionality from single replacement earbuds. Also, as the Elite 7 Pro has been discontinued, it may be very difficult to find a replacement pair. If there is anything we can do to assist you, please do not hesitate to contact us (https://fal.cn/3AAZd). We are more than happy to assist you!

  Answered 1 year ago by Jabra

  
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Q: QuestionAm I able to answer/end calls coming from my laptop with these? Like from the headphones?

Asked 2 years ago by Calls.

• A:Answer Yes any Bluetooth enabled device. If you use the app you can set exactly how you want your ear buds to behave which is a nice feature.

  Answered 2 years ago by TinafromslagVerified Purchase

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Q: QuestionHow do i handle the microphone? People don't hear me well.

Asked 2 years ago by Myri.

• A:Answer It’s probably the bone-sensing feature not working well with your ear shape. Next time it happens, try gently pushing both buds in against your ears and holding them there while you talk. Not an actual solution, obviously, but if it fixes it then it’s a good indication that it’s the bone sensing thing. You could try different size bud tips and really jam the buds in. I’m personally just angry I dropped so much cash on these specifically for call quality and using them for work, when they don’t do that one thing well at all. Feels like a bait and switch. I’m sorry you might be experiencing something similar.

  Answered 2 years ago by TaylorW

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Q: QuestionI do I increase my ringtone volume when receiving an incoming call? I've tried everything and can barely hear the ringer when a call is coming in.

Asked 2 years ago by Rudy.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Just return it,

  Answered 2 years ago by JCNYC

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Q: QuestionCan i use the left ear bud without the right one?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Yes

  Answered 2 years ago by Sk8drumkyle

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Q: QuestionDo these have the ability to end the call from the earbud itself?

Asked 2 years ago by DadBod618.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Yes

  Answered 2 years ago by AnthonyBVerified Purchase

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Q: QuestionI have Tindinnist (ringing of the ears) all the time, does this or any of your hearing aids help this problem? My hearing loss and ringing is caused from Meneire's Diesease. But my understanding is Medicare still doesn't cover even for a medical condition

Asked 2 years ago by Anonymous.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Thank you for your question.  The Elite 7 Pro is not a medical-grade device, and we do not recommend using it in such a manner.

  Answered 2 years ago by Jabra

  
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Q: QuestionDo these pair directly with the Apple Watch SE 2nd generation without needing my phone in range?

Asked 2 years ago by Bear3d.

• A:Answer Jabra devices are designed and engineered to provide sound quality for calls and music listening. They are optimized to be used with other Bluetooth devices such as smartphones and tablets. The use of a Jabra device with a smartwatch may not provide the best experience and is not officially supported.

  Answered 2 years ago by Jabra

  
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Q: QuestionAre these able to pair with an iPhone and an android?

Asked 2 years ago by Dualpairing.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Yes, you can connect to two mobile devices simultaneously. Jabra calls it Multiuse. But you can only hear one source at a time.

  Answered 2 years ago by CassedawayVerified Purchase

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Q: QuestionMy ear opening is exceptionally small. I have tried many ear buds, each brand is too large! The smallest gasket too large. What do you think?

Asked 2 years ago by Di.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer The jabras offer great sound quality for the size. I like their fit better than Sony (huge!) or Apple. See side by side pic A company called ultimateears will create custom bud tips based on a diy mold you make at home with their kit. Cant leave links...

  Answered 2 years ago by CassedawayVerified Purchase

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Q: QuestionHow well do these pair up with an IPhone 13 pro max

Asked 3 years ago by Concerned.

This question was asked about the related product: Jabra - Elite 7 Pro True Wireless Noise Canceling In-Ear Headphones - Black

• A:Answer Jabra connectivity is good. If there is no pre-paired device in vicinity the buds go into pairing mode automatically when removed from there charging case. Remove the right bud first. Will show in devices as "Jabra Elite 7 Pro"

  Answered 2 years ago by CassedawayVerified Purchase

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