Questions & Answers

Q: QuestionDoes it float

Asked 3 years ago by Anonymous.

• A:Answer The JBL Charge 3 does float. About half of the speaker is submerged while half stays above water. But..... even though it is pretty cool to see the speaker float, it’s still a 180$ speaker, do you want to risk water damage? The sound from the speaker do sound a bit messed up when on the water as the speakers are hitting the water but are not fully submerged.

  Answered 3 years ago by BryantVerified Purchase

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Q: QuestionIs April 18th the day these will be in stick in stores?

Asked 4 years ago by Ray77.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer 18th its JBL's release date. so However fast they can ship it to secondary distributors

  Answered 4 years ago by checkthejblsitejeez

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Q: QuestionCan you listen to it while it's plugged in without it losing battery?

Asked 3 years ago by Newt.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Camouflage

• A:Answer Our JBL Charge 5 can be used while plugged in. There's no harm in using the unit while it is connected to a power source. Our products have PCM circuits that manage the charging of the battery. However, if you'd like to save energy, you may unplug the speaker.

  Answered 3 years ago by JBL Support

  
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Q: QuestionCan I use my JBL Charger 5 immediately after unboxing without having to charge it fully for the first time?

Asked 3 years ago by Tee.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Thanks for reaching out. Our products have been charged up ready for storage and shipping but not fully charged. it doesn't hurt anything to fully charge this speaker before using it. It doesn't hurt anything if you skip this step. To keep the battery healthy, it is not advisable to drain the battery before charging it, small, frequent charges are better than charging it 0-100% at a time.

  Answered 3 years ago by JBL Support

  
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Q: QuestionHi, Why isn't stereo sound built into the single unit ? Disturbing trend in these bluetooth speaker manufacturers who produce MONO, boring output and expect you to have to purchase 2 of these just to get true stereo ? Can someone help explain ?

Asked 3 years ago by realuser.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Flip 4 is stereo and the separation is fantastic. JBL just wants you to buy 2 period.

  Answered 2 years ago by Chillflip4

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Q: Questioncan I listen to music using a flash drive?

Asked 3 years ago by chuck.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Can you play your USB flash drive on a charge of five Bluetooth speaker JBL

  Answered 1 year ago by Anonymous

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Q: QuestionHow many watts is it?

Asked 3 years ago by Lilangel730.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Our JBL Charge 5 has 30 Watts RMS.

  Answered 3 years ago by JBL Support

  
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Q: QuestionCan the Charge5 sync up with the Charge4 via the JBL connect+?

Asked 4 years ago by kasper.

• A:Answer Our JBL Charge 5 has the JBL PartyBoost feature that can't connect with a speaker that has a Connect+ feature. You could connect it with JBL Xtreme 3, Flip 5, Pulse 4, and Boombox 2.

  Answered 4 years ago by JBL Support

  
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Q: QuestionCan you listen to a phone call on this speaker.

Asked 3 years ago by Anonymous.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer My JBL charge 5 speaker is not connecting with phone calls. Means I am not able to listen the phone calls

  Answered 3 years ago by Ranjith

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Q: QuestionCan you charge you phone with this speaker?

Asked 3 years ago by Phonecharge.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Yes, you can charge your phone with this speaker, I tried charging my iPhone 12 Pro Max with this speaker but it was charging very slowly.

  Answered 3 years ago by Jeremiah

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Q: QuestionWhich JBL speaker also has speakerphone?

Asked 3 years ago by Pwi.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Our JBL Charge 5 has no built-in microphone, it can't be used as a speakerphone. For more information about the speaker, check it out here: https://www.jbl.com/bluetooth-speakers/CHARGE5-.html You may check our JBL Flip 4 which has a built-in microphone that can be used as a speakerphone.

  Answered 3 years ago by JBL Support

  
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Q: QuestionWhat is the wattage output of the speaker

Asked 1 year ago by Anonymous.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer 40 watts RMA

  Answered 1 year ago by TerrenceF

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Q: QuestionHi - What is the mAh rating of the JBL-CHARGE5 speaker when fully charged and How long does it take to charge from empty? and, Does the JBL-CHARGE5 speaker come with a charging adapter/brick that is plugged into an AC outlet? Thanks for the answers.

Asked 3 years ago by Munk.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer If you look on the Charge 5 speaker directly above the charging port it is printed in very tiny font: "Battery Capacity: 3.6v, 7500 mAh". According to the JBL website it takes 4 hours to fully charge a Charge 5 speaker, but I have never run the battery down on either of mine, so I cannot confirm this. The JBL Charge 5 does not come with a "charging adapter/brick". It does include a USB-C cable that can be plugged into any computer or charging adapter (USB A female) that you already own.

  Answered 3 years ago by TallDan

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Q: Questionwhat distance does unit stay connected

Asked 3 years ago by Anonymous.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer I believe 30 feet. I mostly just use it in my home.

  Answered 3 years ago by RubyVerified Purchase

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Q: QuestionHow many speakers? Is it stereo or mono? I didn't see that information in the specifications.

Asked 2 years ago by Steve.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer It can be stereo with two speakers and the app. The app a little flakey.

  Answered 2 years ago by NickVerified Purchase

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Q: QuestionCan we charge using an samsung travel adapter/charger having input 100-240V 50/60HZ 0.5A?

Asked 3 years ago by Anonymous.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer You can charge your JBL Charge 5 using your android charger. As long as your android adapter is rated at 5V, .5A, or higher (amperage), it should charge your unit. JBL Charge 5 is rated to charge for 4 hours from flat using a 5V .5A source. Using an adapter with a higher amperage will charge your unit faster.

  Answered 3 years ago by JBL Support

  
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Q: QuestionDoes the JBL Charge 5 float?

Asked 3 years ago by Curious.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Black

• A:Answer Yes, it does.

  Answered 3 years ago by FreeVerified Purchase

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Q: QuestionIs the JBL Charge 5 shock proof?

Asked 2 weeks ago by Han.

• A:Answer Thanks for your question. Our JBL Charge 5 is designed to be durable, with an IP67 rating, making it waterproof and dustproof. However, while it can handle minor drops and bumps, excessive impact could make the speaker malfunction.

  Answered 2 weeks ago by JBL Support

  
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Q: QuestionAll of a sudden my iPhone 15 is sounding garbled on 2 different JBL charge 5’s. Any fix? already rebooted my iPhone and NW settings.

Asked 1 month ago by 210Girl.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Camouflage

• A:Answer Thank you for bringing this to our attention. We're here to help with your JBL Chare 5. Please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. To do this, turn on the speaker. Then, press and hold the Volume + and Play buttons for more than three seconds. The speaker will turn off, reboot to factory settings. You may need forget the unit on your device to pair it again. If you need more help, please contact our customer support.

  Answered 1 month ago by JBL Support

  
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Q: QuestionIs it okay for regular use in a bathroom? It claims to be waterproof, but would being in a room that regularly gets steamy be okay for it?

Asked 2 months ago by Anonymous.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Camouflage

• A:Answer Thank you for your inquiry. Our JBL Charge 5 is designed to be waterproof (IP67 rated), meaning it can withstand immersion in water up to 1 meter for 30 minutes. However, while it can handle splashes and brief exposure to water, prolonged exposure to steam and high humidity in a bathroom environment might have some potential long-term effects. It's always best to minimize exposure to harsh environments like a steamy bathroom to ensure its longevity.

  Answered 2 months ago by JBL Support

  
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