Questions & Answers

Q: QuestionIs this speaker waterproof? Is it safe to shower with it ?

Asked 5 years ago by Anonymous.

• A:Answer Yes they are IPX 7 waterproof rated which means you can have it submerged under the water to 1 meter for 30 minutes.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan you speak into your iPhone or some other device and be transmitted to the speakers?

Asked 5 years ago by sisterLou.

• A:Answer You can on the jbl flip 4, but they removed that feature on the jbl flip 5 (they sound basically the same, the only downfall of the flip 4 in my opinion is that is t charges with micro b instead of usb-c, so it charges slower, but its not that big of a difference) so if you want the jbl flip 4 ($80-100) go over to amazon and get it

  Answered 4 years ago by Jordon

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Q: QuestionI intend to share this with my wife. Can two different phones be paired with the speaker simultaneously? So she can use it to stream her music, and when she’s not using it I can use it to stream my own music?

Asked 5 years ago by Maxx.

• A:Answer Yes you can.

  Answered 5 years ago by JBL Support

  
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Q: QuestionWhat the size

Asked 5 years ago by Dilmar.

• A:Answer Roughly 8 inches in length by 3 inches in diameter

  Answered 5 years ago by Willy

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Q: QuestionWhere can i get parts for it?

Asked 5 years ago by Anonymous.

• A:Answer We don't sell internal parts of our portable speakers. If you need any assistance with troubleshooting, please reach out to our Customer Support.

  Answered 5 years ago by JBL Support

  
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Q: QuestionI have a JBL CHARGE 2+, It is only about 6 years old and will no longer hold a charge, Is it possible to replace the battery? What else could be the cause of the inability to hold a charge?

Asked 5 years ago by Anonymous.

• A:Answer im no expert but it could be that maybe its battery has worn out over the years ive never hesrd of someone replacing its battery it could just be worn out because of how old the model is im not sure if the charge 2 is water proof maybe it could be that or the battery simply being worn out! sorry if i didnt quite answer your question

  Answered 5 years ago by brisag

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Q: QuestionI have a JBL Flip that I want to use with my laptop for better volume....but when on a Teams call, other participants can't hear me. Is there special setting I need - or can I not use it while using the mic?

Asked 5 years ago by MamacitaCoplin.

• A:Answer Unlike the Flip 4, there is no mic on the Flip 5.

  Answered 5 years ago by Stereodude

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Q: QuestionLove my 2 jbl 5 speakers but they shut off in about a half hour or so and I have to turn them back on. How can I fix this.

Asked 5 years ago by Marlin.

• A:Answer We'd like to get more information from you so we can check your options. Kindly reach out to our JBL Customer Support team for assistance - https://support.jbl.com/us/en/.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan this speaker be connected to Alexa Echo or Echo Dot?

Asked 5 years ago by asheppe928.

This question was asked about the related product: JBL - Flip 5 Portable Bluetooth Speaker - White Steel

• A:Answer Hi there, unfortunately, we can't guarantee that it can connect to your Alexa Echo devices.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan the Flip 5 be used vertically (standing up) or only horizontally?

Asked 5 years ago by Customer20.

• A:Answer Both

  Answered 5 years ago by Lyncita

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Q: QuestionWhy doesn’t the jbl flip 5 have the voice assist like the jbl flip 4 does?

Asked 5 years ago by Anonymous.

• A:Answer Both Flip 4 and Flip 5 doesn't have Voice assist.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan I pair my hnk to my Bluetooth radio

Asked 5 years ago by Black.

• A:Answer This will depend on your Bluetooth radio if it can connect Bluetooth speakers.

  Answered 5 years ago by JBL Support

  
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Q: QuestionDoes the JBL5 make the obnoxious loud sound when connecting ?

Asked 5 years ago by Susfro.

• A:Answer Hi, there is an audible alert when you turn the JBL FLIP 5 either ON or OFF, we find it helpful for the visually impaired customers. The start up or turn OFF alerts can be disabled through the JBL CONNECT app available for IOS and Android.

  Answered 5 years ago by JBL Support

  
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Q: QuestionHow far apart can two paired speakers be? Can the speakers be in two different areas of the house?

Asked 5 years ago by Allie.

This question was asked about the related product: JBL - Flip 5 Portable Bluetooth Speaker - Teal

• A:Answer The BT range of the JBL FLIP 5 is 20-25m, when indoors, this range could be affected by walls, windows, metal structures or sources of interferance

  Answered 5 years ago by JBL Support

  
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Q: QuestionHow much does the speaker weigh?

Asked 5 years ago by Anonymous.

• A:Answer Our JBL Flip is 540 g/ 1.19 lbs.

  Answered 5 years ago by JBL Support

  
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Q: Questionlooking for a jbl headphone to go along with that . Any suggestions ?

Asked 5 years ago by pascal.

This question was asked about the related product: JBL - Flip 5 Portable Bluetooth Speaker - Ocean Blue

• A:Answer I would get the JBL Everest 350NC over the ear headphones. Great sound quality definitely rivals the sound of a Bose Quiet Comfort Headphones.

  Answered 4 years ago by WBSobe

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Q: Questionwill it work with Apple iPod?

Asked 5 years ago by mary.

This question was asked about the related product: JBL - Flip 5 Portable Bluetooth Speaker - Teal

• A:Answer Our JBL Flip 5 works with both Android and iOS.

  Answered 5 years ago by JBL Support

  
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Q: QuestionDoes this speaker work with a Pixel 3A phone and does it come with everything you need to have it work?

Asked 5 years ago by Disappointed.

This question was asked about the related product: JBL - Flip 5 Portable Bluetooth Speaker - Ocean Blue

• A:Answer I don’t know actually but I did some searches for you. You can check this link. https://support.google.com/pixelphone/answer/2819579?hl=en

  Answered 5 years ago by TotosVerified Purchase

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Q: QuestionWhat is the difference between the jbl flip 5 and the Sony xb23

Asked 5 years ago by Anonymous.

• A:Answer I purchased the JBL on a friend's recommendation.

  Answered 5 years ago by JudyTVerified Purchase

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