A:AnswerHi there, there should be no issues connecting the JBL Free to a Kindle fire device. If you run into any problems, please submit a case request and so we can assist you: http://www.jbl.com/support-contact.html
A:AnswerThe same thing happened to me. I returned the headphones to the store where I purchased them, and the employee couldn’t figure it out either. They offered me to exchange them for another set or a full refund. I took the refund.
A:AnswerHello I don’t believe soI have had it open and it still works but to protect it from getting accidentally broken I keep it closed the sound really good but depending on how loud your cell phone volume goes on your phone as soon as you take them off the dock pod they connect to your device
A:AnswerIf you haven’t already, take the right bud out first, let it connect and then the left. Mine usually connect automatically in a few seconds after taking them out of the case