A:AnswerThe owner's manual of our JBL PartyBox 1000 is available on the "Documents and Download" of our website here: https://www.jbl.com/party-speakers/JBLPARTYBOX1000.html
A:AnswerPlease make sure that the volume on your phone or source device is turned all the way up. Also, please check and pair the speaker with a different device. If you need more help with troubleshooting, please reach out to our Customer Support.