A:Answer Here are some things to try that often fix these issues. Try disconnecting the cable from your product and re-inserting it. Sand or dirt can get into the product’s charging port. Check the port. Clean if needed with compressed air or a toothpick. See if the power jack can be wiggled in the port, and if wiggling it makes the LED light up, even if only briefly. If these steps do not fix the problem, contact Customer Service at https://bit.ly/2WocMfi