Questions & Answers

Q: QuestionWhy are these headphones considered open-ear?

• A:Answer These headphones are considered open-ear because they feature JBL OpenSound Technology with air conduction, which does not completely close off your ear canal.

Q: QuestionWhat is the purpose of the detachable neckband?

• A:Answer The detachable neckband provides a more secure fit for the headphones, especially while working out.

Q: QuestionWhat is the battery life?

• A:Answer The battery life is 6 hours.

Q: QuestionAre these headphones water resistant?

• A:Answer These headphones are water resistant.

Q: QuestionIs there a way to customize the touch controls?

• A:Answer You can customize how you use the touch controls on each earbud with the My JBL Headphones app.

Q: Questionmy right ear bud appears to be crackling and not as loud as the left. it has plenty of charge in the battery

Asked 2 months ago by Ess.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer No mine is working fine

  Answered 1 month ago by NatashaSVerified Purchase

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Q: QuestionDoes this have noise cancellation?

Asked 5 months ago by Sam.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer No

  Answered 4 months ago by EliasL

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Q: QuestionRight one is going out after about 5 months....

Asked 6 months ago by H.

• A:Answer Thanks for your feedback. To isolate the issue with your JBL Soundgear Sense, we recommend cleaning the pins on the earbud and in the charging case using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

  Answered 6 months ago by JBL Support

  
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Q: QuestionWill these connect with a JBL party speaker as a microphone AND pick up a bluetooth connection to an iphone 15 ?

Asked 9 months ago by Stones.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Yes

  Answered 1 month ago by NatashaSVerified Purchase

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Q: QuestionI lost the case for my JBL sound gear sense headphones but I have the earbuds is it possible to get a case replacement

Asked 9 months ago by Question.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer I lost my chager case for this model of JBL soundgear sense can I find a replecement case charger ?

  Answered 4 months ago by Anonymous

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Q: QuestionWhere are there made, China?

Asked 10 months ago by John.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for your question. Our JBL Soundgear Sense are manufactured in various locations in Asia.

  Answered 10 months ago by JBL Support

  
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Q: QuestionAre bone conduction?

Asked 11 months ago by Nick.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer No, but they sit outside the ear and dont bother the ear canal. Also you can twist them out of the way so you can better hear someone talking to you in a second.

  Answered 3 months ago by DavidBVerified Purchase

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Q: QuestionPurchased these new 1/1/25 and the left has no sound....

Asked 1 year ago by Devyn.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for reaching out. Here are some troubleshooting steps that might help isolate the issue with your JBL Soundgear Sense. First, if the left earbud that has no sound is not charging. A simple cleaning will almost always fix this problem. Try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter can collect on the metal charging contacts. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. Next, check the balance control on your device by going to "Accessibility" settings or on your music player app, commonly found in the playback or EQ settings. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered). Additionally, the two earpieces should normally be connected together without issue. However, sometimes, wireless interference may cause corruption between the connection of the two earpieces, causing one earpiece not to produce any sound. Forget/unpair the headphones on your device, then manually pair the two earpieces together, then pair the headphones with your device and see if this resolves your problem. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

  Answered 1 year ago by JBL Support

  
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Q: QuestionWILL THESE READ TEXT MESSAGES FROM AN IPHONE

Asked 1 year ago by Rich.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for your question. Our JBL Soundgear Sense does not have a built-in text-to-speech feature for reading text messages. However, if your iPhone (or any source device) has this feature, our Soundgear Sense will output the audio from it.

  Answered 1 year ago by JBL Support

  
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Q: QuestionDo you need to download the app to use these headphones with an iPhone?

Asked 1 year ago by Meme.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for your question. Our JBL Soundgear Sense can connect directly to your source device via Bluetooth and doesn't require an app to connect. You can utilize the app to enable advanced control.

  Answered 1 year ago by JBL Support

  
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Q: QuestionDoes the case support wireless charging?

Asked 1 year ago by AManToShop.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for your inquiry. Our JBL Soundgear Sense does not support wireless charging. It comes with a USB-C charging cable. If you're interested, please check our JBL Club Pro+ TWS, JBL Live Pro+ TWS, and JBL Reflect Flow Pro that offer Qi wireless charging functionality.

  Answered 1 year ago by JBL Support

  
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Q: QuestionAre these compatible with android

Asked 1 year ago by Greg.

• A:Answer Yes

  Answered 1 year ago by MikeD

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Q: QuestionDo these have ANC, as well as the tile-finding technology?

Asked 1 year ago by Inspektor.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer Thanks for your question. Our JBL Soundgear Sense does not support ANC and Tile-Finding Technology. However, using our JBL Headphones App, if you misplace on of the earbuds the "Find My Buds" feature in the app can help you locate it within at least 8 meters. If you have more questions, please contact us.

  Answered 1 year ago by JBL Support

  
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Q: QuestionCan you wear these headphones independently? Or do you have to wear both? Does Bluetooth calls work if they are worn separately?

Asked 1 year ago by Anonymous.

This question was asked about the related product: JBL - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black

• A:Answer You can use them separately and it works very well for calls !

  Answered 1 year ago by RobertoCVerified Purchase

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