“My epics keep shutting down after 10 minutes or so! Usually one at a time. I reconnect and they will disconnect again. Any guidance appectiatec, I do love the the fit of the Epics.”
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try charging them to full charge
Sorry, there was a problem. Please try again later.Hey Randy, We are very sorry to hear of the issues that you're running into with your new Epic Air Elites. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may troubleshoot the situation for you. Thanks in advance for your time, we look forward to hearing from you. Thanks, JLab Audio #FINDYOURGO
Sorry, there was a problem. Please try again later.This is because only one part of the bluetooth is connected. Have you ever notice that sometimes it says "blutooth connected… music connected… stereo connected" … and other times, just, "bluetooth connected"? This is because only a portion of the sofware on your device has accessed your buds. There's more to it… bud that's the easiest way to explain it. Completely remove it from your device & reconnect it again. You WANT TO HEAR the "stereo connected… blah-blah" all that good stuff. When you don't hear sound through your earbuds for a good while, while connected to a laptop, they power down. This is because, like I said, the stereo or music hasn't made a sound. I hope this helps?
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