Questions & Answers

Q: QuestionSo I wanted to get a case to hold these so I can attach them to my purse, but I'm having a hard time finding one that fits that I don't have to make! Does anyone know if these would fit in an airpods pro case?

Asked 3 years ago by NaniLemon.

• A:Answer I bought a silicon case and it fits my jlab earbuds case

  Answered 2 years ago by Anonymous

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Q: QuestionWill these fit small ears

Asked 4 years ago by KL.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Yes, I have small ears and they fit nicely. It comes with 3 different sized silicone tips.

  Answered 4 years ago by Ryanscottkim

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Q: QuestionWill these stay in when working out and jogging?.

Asked 3 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer I use them whlie going on my elliptical. They stay in good. You may need to experiment with the different plug sizes it comes with. It comes with three different sizes, I wen't with the largest size.

  Answered 3 years ago by MichaelAVerified Purchase

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Q: QuestionWill these work with an Acer chromebook?

Asked 3 months ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer As long as this device has BT connection option.

  Answered 3 months ago by AdrianW

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Q: QuestionWhat kind of wall outlet converter is needed for the USB port (ie what kind of USB is the charging cable)?

Asked 3 years ago by Manda.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Will fit in any USB type A port.

  Answered 3 years ago by Tleslie28

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Q: QuestionHow do you charge these headphones it came with no charger i tried to plug them into my phone and they didnt charge either.

Asked 1 week ago by Tc.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

Q: QuestionHow can I fix the issue? The issue is , when I try to connect the ear buds, only one side connects. I don’t see anyway to fix it and when I plug in the one side that only connects back into the case the other side finally connects . Connection problems.

Asked 1 month ago by Abe.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

Q: QuestionCan these be used in the left ear only? the last ones I bought could only be used in the right ear or both ears. I tend to use them in my left ear only (especially when at work)

Asked 2 months ago by TECH0825.

Q: QuestionWhere can I get the ear tips? I don't think mine came with the extra ones?

Asked 2 months ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer There were extra ones that came in the box, they were attached under some of the packaging. Amazon has them if best buy doesn't.

  Answered 2 months ago by MandyJVerified Purchase

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Q: QuestionHow can I find this if I don't have Google Find? It doesn't pair with the Tile app either since they are the go air pop ones.

Asked 11 months ago by SnowqueenMLM.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Google Find is currently the only location feature available.

  Answered 10 months ago by JLab Audio Team

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Q: Questionmines stop charging what do i do and the light dont turn on ant more

Asked 11 months ago by myusbisntdamagednoristheport.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer Based on the date of purchase check the warranty and take it back to swap out If out of warranty get a new set

  Answered 3 months ago by AdrianW

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Q: QuestionAre these in store???

Asked 1 year ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer yes

  Answered 1 year ago by AlexandraRVerified Purchase

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Q: QuestionHow do I charge them, I mean, it’s different than other earbuds charging case?

Asked 1 year ago by Someone.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer You put the little tab into a regular USB port. I was skeptical at first too but it actually works! Its basically like a slim usb.

  Answered 1 year ago by AllySVerified Purchase

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Q: Questioncan you wireless charge these?

Asked 2 years ago by Peewee.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer No you cannot.

  Answered 2 years ago by GabrielG

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Q: QuestionHow do they sound when talking on the phone?

Asked 2 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer They are very clear when placing calls.

  Answered 2 years ago by AnicaS

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Q: QuestionDo I have to wear both of them at the same time or can I just wear one because it's not working for me and I'm thinking that I received a defective pair? Thank you.

Asked 2 years ago by PennyG.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer Check the instructions on how to pair them to one another.

  Answered 2 years ago by GabrielG

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Q: QuestionI am buying these for my 11 year old, will he have trouble keeping them in his ears? Do they fall out easy?

Asked 2 years ago by Anonymous.

• A:Answer No

  Answered 2 years ago by Jahir

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Q: QuestionAre these compatible with 2017 iPad ?

Asked 2 years ago by Jake.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer yes they are as long as it has Bluetooth

  Answered 2 years ago by JeffreyS

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Q: QuestionWhen trying to connect both earbuds how do you go about it?

Asked 2 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer if they wont connect at the same time, put them both in the case and tap them 7 times at the same time and wait a second and they should connect. then you can pair them to your device

  Answered 2 years ago by cole

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