Questions & Answers

Q: QuestionCan I connect these JLab headphones to my computer?

• A:Answer You can connect these headphones to your PC or Mac wirelessly using Bluetooth, or directly via the included USB-C to 3.5mm cable.

Q: QuestionWhat is the total playtime on a single charge for these JLab headphones?

• A:Answer These JLab headphones provide 45+ hours of playtime on a single charge.

Q: QuestionHow do you control the volume on the JLab Studio Pro headphones?

• A:Answer The volume, along with other functions like play/pause, answering/rejecting calls, skipping tracks, and ANC levels, can be adjusted using the buttons located on the earcups.

Q: QuestionWhat is the battery capacity of these JLab headphones?

• A:Answer The battery capacity of these JLab headphones is 45 milliampere hours.

Q: QuestionCan the headphones be used to listen to televion

Asked 4 years ago by Jj.

• A:Answer Yes. Please reference the TV manual on how to connect. These headphones have both Bluetooth option and hardwired options. Depending on the TV, you may need a transmitter for wireless Bluetooth use.

  Answered 4 years ago by HPSpectre360purchaserVerified Purchase

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Q: QuestionDoes this headset work well for a call center

Asked 3 years ago by PapaG.

• A:Answer Mine doesn’t. A week after getting it, the call comes through with a very loud buzzing and crackling sound on my end and even worse and louder on the other persons end. Can’t use them with the phone most of the time because of this. 90% of the time this is the issue.

  Answered 2 years ago by RachVerified Purchase

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Q: QuestionI just purchased the JLAB headphones and can’t wait to try them out. How long does it take to charge them before it shows up on your Bluetooth to sync?

Asked 2 years ago by Debbie.

• A:Answer An hour should be fine for the initial charge but you'll know when the red LED charging light is off. If you ever need anything, you can reach at us [email protected] or give us a call 1-405-445-7219 8am-4:30pm PST :)

  Answered 2 years ago by JLab Audio Team

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Q: QuestionHow do you adjust the 3 EQ settings?

Asked 3 years ago by BBcustomer.

• A:Answer Hi, to switch between the EQ settings, you would simultaneously press and hold the volume up and volume down button for approximately 3 seconds. This will cycle JLAB Signature, Balanced and Bass Boost EQ settings. Please refer to the link below for a visual reference as well. https://cdn.shopify.com/s/files/1/0240/9337/files/Studio_Pro_ANC_Wireless_Manual.pdf?v=1620062929 Davian #TEAMJLAB

  Answered 3 years ago by JLab Audio Team

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Q: QuestionI bought the JLab Studio ANC Over the ear headphones. My tv does not have bluetooth so I hardwire to set but I can't adjust the volume. Does volume control only work on Bluetooth?

Asked 3 years ago by Jesus.

• A:Answer The volume adjust only works via bluetooth -JLab

  Answered 3 years ago by JLab Audio Team

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Q: QuestionCan the noise canceling be used without being connected to a device and just be used to block out noise without listening to music or anything.

Asked 4 years ago by Madds.

• A:Answer These will cancel out noise but will not be as effective. -JLab

  Answered 4 years ago by JLab Audio Team

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Q: QuestionHow can I hear TV with wireless headphones paired and my husband is using headphones. I cannot hear the TV at all when headphones are paired with TV? Tell me how we can do both ?

Asked 1 year ago by MKetton.

• A:Answer I have an LG TV and using the Sound Settings with my remote I can select which outputs are active - I can select combos such as headphones and TV speaker, TV speaker and Optical out, TV speaker and Bluetooth device, etc. I can also pair different Bluetooth devices to be active simultaneously. Hope this helps.

  Answered 1 year ago by CreakyCrafterVerified Purchase

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Q: QuestionCan the wireless JLab Studio Pro ANC be paired with the TV and you hear the sound of TV at same time?

Asked 1 year ago by Marby.

• A:Answer Yes if you can go to your TV settings and select them both to be active simultaneously, Check the manual that came with your TV or look for your model on-line, Hope this helps.

  Answered 1 year ago by CreakyCrafterVerified Purchase

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Q: QuestionDo you have headphones that will fit around the neck instead of over the head? Also noise-canceling, Bluetooth, and less than $150?

Asked 1 year ago by Rdj2023.

• A:Answer No, we don't have one that fit around the neck. You can check our ANC products at jlab.com

  Answered 1 year ago by JLab Audio Team

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Q: QuestionCan I skip songs just by pressing a button? If so,what do I do

Asked 2 years ago by Acbugz.

• A:Answer Press and hold the Volume Up

  Answered 9 months ago by JasonCVerified Purchase

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Q: QuestionThe right side of my headphones won't make noice and I just got it is it broken

Asked 2 years ago by Kate.

• A:Answer We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219.

  Answered 2 years ago by JLab Audio Team

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Q: QuestionWhat version of Bluetooth does this use?

Asked 2 years ago by Nicole.

• A:Answer 5.0

  Answered 2 years ago by majorVerified Purchase

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Q: QuestionMy ear pads ripped can they be repaired

Asked 2 years ago by Sully.

• A:Answer contact support

  Answered 2 years ago by majorVerified Purchase

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Q: QuestionI’m looking for something I can wear while mowing grass. What is the distance I can be from the music device i’m connecting to without losing signal?

Asked 3 years ago by MowinMama.

• A:Answer While I haven’t measured to have a completely accurate answer here; I have walked across my home 30-40ft away from the device I was connected to and still been able to seamlessly continue to listen to my music. It may stretch further but I’ve not tested that just yet. Hopefully this helps.

  Answered 3 years ago by MilesVerified Purchase

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Q: QuestionIs there a way to take off the pads? My power button is jammed, and I would like to fix it, rather than get a new one.

Asked 3 years ago by NateA.

• A:Answer Hi Nate, we do not recommend removing the ear pads as that would void the warranty. The earpads are not removable on that product unfortunately. We are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you! Davian #TeamJLAB

  Answered 3 years ago by JLab Audio Team

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