Questions & Answers

Q: QuestionMy open/ close warning continues to come on when I push start

Asked 3 years ago by Anonymous.

• A:Answer Hello, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan this just sit on a counter!

Asked 3 years ago by Anonymous.

• A:Answer Hello, this model is not designed to be a countertop Microwave. We do have specific models that are strictly countertop models that would be better for that option. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat is the thickness/depth of the door (outside measure)?

Asked 3 years ago by Anonymous.

Q: QuestionIs this white enamel or white plastic?

Asked 3 years ago by Bev.

This question was asked about the related product: KitchenAid - 1.9 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - White

• A:Answer Hello Bev, this is not white plastic it is White enamel. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan I put this on my counter

Asked 3 years ago by Lori.

• A:Answer Hello Lori! No, this cannot be placed on the countertop. We do apologize.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionIs it ok to rely solely on the recirculation capability of the 1.9 cubic foot convection OTR MW for both the MW and the range beneath it? That is, get rid of the current external venting to avoid costly rerouting of the duct in our soffit?

Asked 4 years ago by JoeO.

• A:Answer Yes. It can easily take the place of a hood vent but it cannot move the same amount of air as a hood vent. And yes it can vent to the inside or to the exterior if you want

  Answered 3 years ago by RonnieVerified Purchase

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Q: QuestionIs there any way to illuminate the buttons so they're easier to use?

Asked 4 years ago by Samstung.

• A:Answer No, you cannot get the buttons to illuminate any better

  Answered 3 years ago by RonnieVerified Purchase

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Q: QuestionDoes this microwave offer slim fry function?

Asked 4 years ago by Anna.

• A:Answer Hello Anna. This KitchenAid® Microwave does not have a slim fry function.

  Answered 4 years ago by KitchenAidTeam

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Q: Questionmicrowave does not start sometimes, have to clean door ,m is this common occurrance?

Asked 4 years ago by Anonymous.

• A:Answer Hello, We do apologize that your microwave intermittently will not start, we can assure you that this is not a common occurrence, reach out to us directly at 1-800-253-1301, or to schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWill it work as a tabletop until my kitchen gets remodeled?

Asked 4 years ago by Curious.

• A:Answer Hello Curious, the location requirements for this model are for wall or roof venting installation only. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes it vent when recirculating... straight out...or upward? I do not see a vent area.

Asked 4 years ago by Sharon.

• A:Answer Hello Sharon, this will vent straight up in the front if recirculating back into the home. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionCan this be mounted by itself or does it need to have some sort of cabinet mounted with it to hide any part of the venting?

Asked 4 years ago by Cindy.

• A:Answer Hello Cindy! This will need to be mounted in the cabinet. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionCan you build this into an island instead of above a range?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Some cabinet and building materials are not designed to withstand the heat produced by the microwave oven for cooking. Check with your builder or cabinet supplier to make sure that the materials used will not discolor, delaminate, or sustain other damages. Please reference the link below to view Installation requirements for this model. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-w11496338-reva.pdf We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHow long is the magnetron warranted? Thank you.

Asked 4 years ago by Popepc.

• A:Answer Hi cillap, here is the link to the Warranty Document for this model. https://bit.ly/3EHKzoV The Microwave Hood will have a 1 Year Full Factory Warranty which the Magnetron is covered under, however, this unit will also have a limited parts-only coverage for years 2-5 on certain other components and for this model it's the ■ Electric element ■ Solid state touch control system parts. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: Questioncan you toast bread

Asked 4 years ago by nadine.

• A:Answer Hi Nadine, this microwave does not have a toast feature. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDoes this model have Chef Connect feature or which models have this feature?

Asked 4 years ago by Anonymous.

• A:Answer Hi! This model does not have the Scan to Connect feature. Our Built-in Combo Wall Ovens do, however. Here is the link to the specs for the model you have listed. https://bit.ly/3DE0jJ1

  Answered 4 years ago by KitchenAidTeam

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Q: Questioncan i get a trim kit to expand unit to 36 inch

Asked 4 years ago by randy.

• A:Answer Yes, there’s one here. It’s $115

  Answered 4 years ago by CasaRancho

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Q: QuestionIs the turntable in this microwave recessed?

Asked 4 years ago by Lisaagd.

• A:Answer This microwave has a turntable that is both recessed and removable. This allows move useable space in the oven cavity. It is also removable for easy cleaning. Thank you for

  Answered 4 years ago by ExcelentVerified Purchase

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Q: QuestionIs there a way to clean glass. There are streaks on the inside of the glass I assume from steam?

Asked 4 years ago by Jill.

• A:Answer I used an organic glass multi purpose cleaner from Target.

  Answered 4 years ago by SuperMom2Verified Purchase

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