Questions & Answers

Q: QuestionHow do I get fingerprints off this refrigerator? Is there a certain product I should use? They are not coming off.

Asked 1 year ago by Lydia.

• A:Answer Hello, we can only recommend mild soapy water. You may also use Affresh Stainless Steel Cleaner. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionAre there hardware options? Say brushed bronze handles?

Asked 1 year ago by Anonymous.

• A:Answer Hello! We can only recommend the handles that the Refrigerator is manufactured with. We greatly apologize.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhat shape ice does it make?

Asked 1 year ago by Kate.

• A:Answer Hello! The ice shape is a crescent. We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionAre the dividers in the freezer removable to allow storage of larger items.

Asked 1 year ago by Anonymous.

• A:Answer Hello! The dividers are not removable. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhat happened to the 33wide model? I had my heart set on this fridge but it I may not fit. Will it come back? I want white with the same handles in counterdepth.

Asked 1 year ago by chicadee603.

• A:Answer Hello Mema! We will pass this valuable feedback along for future consideration.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionIs the unit a single or dual evaporator, and is refrigerant R134A, and where is it made? Thank you, Gene

Asked 1 year ago by gene.

• A:Answer Hi Gene. This Refrigerator is a single evaporator and the Refrigerator is manufactured in the Unites States of America. The refrigerant is depending on the serial number. We would need to know the serial number of the Refrigerator to determine this. We apologize for any inconvenience this may cause.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhat is the refrigerant used in this refrigerator?

Asked 2 years ago by Jimbo.

• A:Answer Hello Jimbo, for model KRFC300ESS the refrigerant that is used is R600a. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionHow do I level this refrigerator?

Asked 2 years ago by Colleen.

• A:Answer There are levelers underneath the bottom of fridge towards the the front. You can adjust from there. You may have to remove plastic guard on front edge.

  Answered 2 years ago by TimTVerified Purchase

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Q: QuestionThe left side of the refrigerator will be against a wall. When the door is opening what is the greatest amount that the door extends past the body of the refrigerator?

Asked 2 years ago by David.

• A:Answer 1/4 inch not counting the handle

  Answered 2 years ago by StephenZVerified Purchase

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Q: QuestionIs this made in the usa?

Asked 2 years ago by MikeB.

• A:Answer Hello MikeB. Yes, this Refrigerator is manufactured in the USA.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionHow do you replace the light bulb in the freezer? We cannot figure it out.

Asked 2 years ago by JJ.

• A:Answer Hello JJ, Per the Owner's Manual: The lights in both the refrigerator and freezer compartments use LED technology that do not need to be replaced. If the lights do not illuminate when the door or drawer is opened, call for assistance or service. Refer to the Quick Start Guide for contact information. If an LED module(s) do not illuminate when the refrigerator and/or freezer door is opened, call for assistance or service. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

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Q: Questionwhat is the compressor type and who makes it

Asked 2 years ago by Anonymous.

• A:Answer I don’t know but I will share this observation. This is our second one of these. The first was a 2014 floor model. Always had issues w doors because opened and closed so many times before we got it. I like the new one. But it is noisier than the old one which may be due to the compressor type. Also, they cheapened up the ice tray. For some reason probably cost saving they removed the locking feature of the ice tray and removed the scoop. It just feel cheaper. Anyone who had not owned an older model might not notice. Aside from that it seems like a good fridge and the old was still working just a few minor issues and I had funds for a new one.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI have measured my space compared to the dimensions of the fridge. It should fit. Why does the measurement tool say that it won't fit?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://bit.ly/3MA9qzL or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionCan a large frozen turkey fit in this freezer?

Asked 2 years ago by Jan.

• A:Answer Hello Jan, there is 5.62 cubic feet in the freezer section. There is ample room in the freezer section. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionThe right crisper drawer won’t pull out all the way without opening the left fridge door. It’s blocked by the “tab” on the left fridge door. Is this normal?

Asked 2 years ago by RogerA.

• A:Answer Hello RogerA! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionPurchased KitchenAid fridge Model KRFC300ESS. Left crisper drawer pulls out all the way with only opening left fridge door. Both fridge doors have to be opened to pull right crisper drawer out all the way. It’s blocked by left fridge door…???

Asked 2 years ago by Jessdrey.

• A:Answer Hi Jessdrey, feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionHow far from the wall does it need to be to make sure the door opens correctly?

Asked 2 years ago by Duke.

This question was asked about the related product: KitchenAid - 20 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

• A:Answer Hello Duke! We recommend following the instructions on page 8 the Use and Care Guide. https://bit.ly/3PPsvOj To ensure proper ventilation for your refrigerator, allow for 1/2" (1.25 cm) of space on each side and at the top. Allow for 1" (2.54 cm) of space behind the refrigerator. If your refrigerator has an ice maker, allow extra space at the back for the water line connections. When installing your refrigerator next to a fixed wall, leave 2 1/2" (6.3 cm) minimum on the hinge side (some models require more) to allow for the door to swing open. NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhich refrigerant does this model use? Thank you!!

Asked 2 years ago by DivaDoll.

• A:Answer Hello DivaDoll, the current models use R600A. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDo the doors open into itself, meaning the hinges are within the specs? My old KA counter-depth fridge was like this.

Asked 2 years ago by Door.

• A:Answer Hello! This model is not a zero clearance model. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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