“What is the secret to install the wide shelf inside the refrigerator door? I’ve tried putting it in by raising the back and pushing down with no luck. Help!”

1-2 of 2 Answers

• Look at the retention hooks on the inside of the door they are set at 2 different depths for different depths of shelves

  Answered by Gary 3 years ago

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• Hello Frustrated. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered by KitchenAidTeam 4 years ago

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