A:AnswerI have not had trouble with the top rack. Be certain the rack has been installed properly on the rails, pushed all the way in, and nothing too tall or too long that can contact the agitator is placed on the rack.
A:AnswerHello Wondering, these models offer a large amount of different features. To see a full list of differences we would recommend to review the Kitchenaid.com website. We hope this helps
A:AnswerHello Kari, that panel on the front of the Dishwasher does not have an display. All the Display and buttons will be on the top of the door. We hope this helps.
A:AnswerHello Glen, we are sorry to hear about your concern with your Dishwasher. The extended service company should be abiding by the terms and conditions of your extended warranty. You will want to review your contact and discuss your options further with the plan administrator that holds your contract as they will be able to provide you with the best assistance possible.
A:AnswerHi Meg, here is the link to the cycle guide for your model: https://bit.ly/3jVQsX2 If you still have questions after reviewing this document, please feel free to reach out to us at (800) 422-1230 Mon–Tue: 8 a.m.–8 p.m. EST, Wed–Fri: 9 a.m.–7 p.m. EST or via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare for further assistance. We hope this helps!
A:AnswerHi Ronnie, the ProDry System combines a heating element and fan for optimal drying performance. It circulates hot air around dishes after the wash cycle to give them a thorough dry. To activate, select the ProDry™ Option or Extended ProDry™ Option. There is a small vent on the front of the unit.
A:AnswerHello, The Express cycle can take anywhere from 55 minutes to 1 hour and 10 minutes. With no other dryer features being added. We hope this helps
A:AnswerI find it is louder too. I think the DB rating is when it is at its quietest which is when it first starts and drying. It is more like 50 - 60 dbs in the wash cycle.
A:AnswerYes. And sometimes other things don't get completely clean, too. Getting the dirtier plates, bowls, casserole dishes totally clean does not seem to be this unit's stength.
A:AnswerThe maximum length for the drain hose is 12 ft. Page 9 of the Installation Instructions advises. We've provided the link for the guide below. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!
https://bit.ly/2ENGzIM
A:AnswerThe instructions talk about a "Quick Start Guide" but nothing has that name. The manual, though, seems to be the single sheet of long paper that is printed front and back. The back left side case a code: W11373417A.
From our internet searches, this seems to be the actual Quick Start Guide for this model. We agree that KitchenAid let us down with documentation, even online.
A:AnswerI had this error code for this same dishwasher. My technician used a bucket to add water to inside of the dishwasher and then ran it on drain mode (you press the drain button and then close the door - it's a 2 minute cycle). Since the water was able to drain just fine, this indicated that the diverter pump was working fine and that there was no blockage in my drain pipes. Therefore, by process of elimination, the technician decided that it must be the control board. He wanted close to $400 to fix it, but I was able to repair it myself. I watched a 5-minute video on youtube that showed how to access the control panel. Figured I could do it myself in around a half hour, and it turns out I was right. (note: the video turned out to be for a different Kitchenaid model, but it was similar enough).
I bought a 2nd hand control board on ebay for ~$60. The description of it was: NWOB KITCHENAID DISHWASHER CONTROL BOARD PART # W11049287 REV G W11410858
You will also need torq screwdriver set.
Once I swapped out the board and installed the new one, I was back in business! Ten minutes into the cycle and still no error code. It brought a huge grin to my face. It's been running daily for the past two weeks and my wife has never been so impressed. But it really wasn't that hard.
