Questions & Answers

Q: QuestionCan the freezer thermostat be set as high as 37 degrees? Hown high can it be set?

Asked 4 years ago by MikeB.

• A:Answer MikeB, the temperature range is -5/+5 for freezer 33/45 for refrigerator. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI just moved into a house without instructions for the 27 ft.³ refrigerator. I emptied out the ice tray and put it back empty. Now it is not making ice. Can someone help me?

Asked 4 years ago by Sharon.

• A:Answer Sharon, we have provided a link below of the Use and Care Guide. We hope this helps! https://bit.ly/3sBd297

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes refrigerator alarm when temperature inside is warmer than setting.

Asked 4 years ago by Taz.

• A:Answer Hi Taz. The power outage indicator lets you know if the power supply to the refrigerator has been cut off and the freezer temperature has risen to 18°F (-8°C) or higher.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhat is the dimensions of this refrigerator?

Asked 4 years ago by Victory.

• A:Answer Hi Victory, The dimensions for this unit is Depth 36 5/8", Height 69 7/8" and Width 35 11/16". We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: Questioni want to know features of this

Asked 4 years ago by frig.

• A:Answer If you check Best Buys website for the refrigerator it gives you the features for it.

  Answered 4 years ago by DaveMVerified Purchase

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Q: QuestionHow far can I pull out the wide "pull out tray" above the crisper?

Asked 4 years ago by Bob.

• A:Answer Hi Bob The tray can be fully pulled out the full length of the unit with the doors opened fully. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionThere is ice building up in the freezer bottom. Also snow on the back of the freezer. How do you remove the trays to remove the ice and snow

Asked 4 years ago by Shell.

• A:Answer Hi Shell, If you are having a issue with the appliance not working properly we would recommend to contact KitchenAid Customer service for further assistance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHow wide do the doors need to open in order for the drawers to slide out?

Asked 4 years ago by Jack.

• A:Answer Hi Jack, we would recommend for all of the specifications for this Refrigerator to visit https://content.syndigo.com/asset/7384058e-2d11-41cb-84a8-200afe5b4c1e/original.pdf. Thank you for your question!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHello, the KitchenAid refrigerator I am looking at is on sale for around $3,000, but there is no “regular price” shiwn. How much is the regular price

Asked 4 years ago by cs8008.

This question was asked about the related product: KitchenAid - 26.8 Cu. Ft. French Door Refrigerator - White

• A:Answer Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionHello, the unit I am look into is on sale. Does this “cheaper” refrigerator still possess the same KitchenAid quality in the internal parts as the more “expensive” models?

Asked 4 years ago by cs8008.

This question was asked about the related product: KitchenAid - 26.8 Cu. Ft. French Door Refrigerator - White

Q: QuestionIs this fridge considered panel ready? Want to match existing kitchen cabinets.

Asked 4 years ago by Michael.

• A:Answer Hi Michael, This model is not a panel ready model. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionMy ice maker is not making ice. My fridge is brand new. It only made ice one day, then stopped. What could be the problem?

Asked 4 years ago by Sally.

• A:Answer Hello Sally, I do apologize that you are having this issue with the unit. If it is still happening we would recommend to contact KitchenAid customer service. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: Questionis this a standard depth or a counter depth refrigerator?

Asked 4 years ago by tim.

• A:Answer Hi Tim, This unit is a standard depth model. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhen will this be available again?

Asked 4 years ago by JB.

• A:Answer Hello JB, please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes it have dual evaporator

Asked 5 years ago by Wanda.

• A:Answer Hello Wanda, the KRFF507HPS features a Single Evaporator design

  Answered 4 years ago by KitchenAidTeam

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Q: Questiondoes kitchen model krff507hps have dual evaporators

Asked 5 years ago by aljb.

• A:Answer Hello aljb, the KRFF507HPS features a Single Evaporator design

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionIt says it has a finish of paint shield stainless? Is this true stainless steel or fake Stainless that looks like stainless. My wife wants a true stainless steel?

Asked 5 years ago by Jtjones23.

• A:Answer Hello Jtjones23, The print shield stainless is designed to help resist fingerprints on the appliance. Other than that it is considered real stainless. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionCan the shelves inside the fridge (not the door inserts) be easily removed for cleaning? The Samsung refrigerator I have now has glass inserts for shelves and chipped when I tried to remove them for cleaning in between and underneath the shelf base.

Asked 5 years ago by SEL.

• A:Answer Hi Sel, Yes the shelves in this unit can be removes and rearranged for cleaning. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDoes the ice/water have a child proof lock or switch?

Asked 5 years ago by Teri.

• A:Answer Hi Teri, yes ,the dispenser can be disabled for easy cleaning or to avoid unintentional dispensing by small children and pets.Press and hold LOCK for 3 seconds to lock the dispenser.Press and hold LOCK for 3 seconds to unlock the dispenser.Please visit https://bit.ly/33FBSKZ for more details.Thank you for your inquiry on our KitchenAid appliances.

  Answered 5 years ago by KitchenAidTeam

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