A:AnswerHi Kathy, Thank you for providing feedback on your Digital Countertop Oven with Air Fry. We are sorry to learn you are experiencing this issue. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.
A:AnswerIt could be the heat has warped the side rails of the air fry basket. Set it on a flat table to see if it sits level. If not, hand bend the rails to be straight again. Mine slides in just fine. I checked and
the side rails on my basket are straight not bowed.
A:AnswerThe digital countertop oven with air fry weighs 25 pounds and can be used under a cabinet as long as there is 4-5 inches of open space surrounding the exterior.