“Is it normal that after prodry, the dishes are not completely dry and there’s lots of water on the racks, inside walls and door of the dishwasher?”
1-2 of 2 Answers
I had the same issue. All the energy star dishwashers use condensation instead of the old style dishwashers with a heating element. The Prodry is supposed to assist the condensation process, however it stopped working about a month after purchase. Before calling Geek Squad, make sure you have the drying aid container full with a name brand product. They will try to tell you that you aren't refilling it or blame it on the store brand fluid. If it seems to work well when you do it but then stops working make note of how quickly you need to top it off. That way the repairman will no if the problem is the power dry or a leaky drying fluid dispenser.
Sorry, there was a problem. Please try again later.Lsoheyuf, we're sorry to hear this. Are you using rinse aid and the heated dry option? We recommend using both to assist with the drying performance. If further assistance is needed, we recommend contacting KitchenAid at 800-253-1301 weekdays between 8 am and 8 pm EST. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!
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