Questions & Answers

Q: QuestionCan the lock be unlocked from the inside using a key?

• A:Answer This deadbolt can be locked or unlocked using the keypad or a key from the outside, as well as the turn button from the inside.

Q: QuestionHow does the lock communicate with other devices in the home?

• A:Answer The lock uses Home Connect technology to communicate wirelessly with other devices in the home.

Q: QuestionWhat is the weight of the lock?

• A:Answer The product weight is 28 pounds.

Q: QuestionWhat is the purpose of the SecureScreen technology?

• A:Answer The purpose of the SecureScreen technology is to prevent code detection from fingerprints on the touchscreen.

Q: QuestionWhat is the warranty period for the lock?

• A:Answer The manufacturer's warranty for both parts and labor is 1 year.

Q: QuestionIs this lock compatible with Ring?

Asked 2 years ago by Sassy.

• A:Answer Yes, the SmartCode 916 Z-Wave lock is compatible with the Ring Alarm System.

  Answered 2 years ago by Kwikset

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Q: QuestionIs this compatible with Vivint???

Asked 1 year ago by LilianaC.

• A:Answer Yes, the 916 Smart Lock Z-Wave is compatible with Vivint.

  Answered 1 year ago by Kwikset

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Q: QuestionIs this lock compatible with the Amazon Alexa?

Asked 2 years ago by BoosieBoo.

This question was asked about the related product: Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel

• A:Answer The SmartCode 916 Z-Wave lock must first be paired with a Z-Wave hub or security system before you can pair it with Alexa. Some examples of Z-Wave compatible systems are Samsung SmartThings, Wink, Ring Alarm System, Vivint, and ADT. Once the lock is paired to one of these systems, you will be able to integrate the lock with Amazon Alexa.

  Answered 2 years ago by Kwikset

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Q: QuestionHow to change battery

Asked 2 years ago by Anonymous.

• A:Answer From the back you can remove the backing to replace the 4 AA batteries

  Answered 2 years ago by RiceANDspamVerified Purchase

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Q: QuestionIf battery goes, does it open with key instead?

Asked 2 years ago by CindiW.

This question was asked about the related product: Kwikset - 916 Smart Lock Z-Wave Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel

• A:Answer Yes. You can use the physical key to open it if the battery dies. Even if it doesn’t die, you can use the physical key.

  Answered 2 years ago by RiceANDspam

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