Questions & Answers

Q: QuestionWhat is the screen resolution of this device?

• A:Answer The screen resolution is 400 x 672.

Q: QuestionCan I manage my NFTs with this hardware wallet?

• A:Answer Yes, you can manage NFTs with this hardware wallet.

Q: QuestionDoes this hardware wallet use a touch screen?

• A:Answer Yes, this hardware wallet has a curved E Ink touch screen.

Q: QuestionWhat kind of cryptocurrencies does this hardware wallet support?

• A:Answer This hardware wallet supports thousands of cryptocurrencies including Bitcoin and Ethereum.

Q: QuestionIs this crypto hardware wallet compatible with smartphones?

• A:Answer Yes, this crypto hardware wallet is compatible with smartphones (iOS 13+ or Android 9+).

Q: QuestionDoes this crypto hardware wallet have wireless charging?

• A:Answer Yes, this crypto hardware wallet features wireless charging.

Q: QuestionDoes this actually come with a bitcoin voucher or is the picture wrong?

Asked 2 months ago by Wyrmie.

• A:Answer Hello! Yes indeed, this does come with a Bitcoin voucher as part of our holiday promotion that runs through December 21st! After your purchase, please visit https://cryptopromotion.ledger.com/ to claim your voucher. Please also feel free to reach out to our official support after your purchase if you need assistance in this process. You can open a chat or email case with our awesome support team at https://support.ledger.com! Just use the chat widget in the bottom right!

  Answered 2 months ago by Ledger Official Support

  
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Q: QuestionIs this compatible with iPhone

Asked 2 months ago by Anonymous.

• A:Answer Hello! Yes, the Stax signer is compatible with an iPhone through bluetooth connection only.

  Answered 2 months ago by Ledger Official Support

  
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Q: QuestionIf I lose ledger or it breaks or doesn't work how can I recover my account and not lose my crypto investment if I tranfer it on this ledger device

Asked 3 months ago by Julio.

• A:Answer You can always recover your crypto using your recovery phrase that you will generate when you will set up your hardware wallet. As long as you have your 24-word recovery phrase, you can restore access to your accounts on any Ledger device or another compatible wallet. Your crypto stays on the blockchain, not on the device itself.

  Answered 3 months ago by Ledger Official Support

  
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Q: QuestionWhat happens if this fails like a hard drive does, occasionally? Are you just out all those coins you had on it?

Asked 6 months ago by Mxpxboy.

• A:Answer No, You will have access to the seed phrases that the ledger give you when setting up the device. Keep the seed phrases (or the recovery key if you are going to recover the device on another ledger device) safe and if something happens with the ledger you can use the seed phrases on any wallet (like phantom) and recover your wallet.

  Answered 6 months ago by Taylor

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