Questions & Answers

Q: QuestionDoes this kit have an on/off switch?

• A:Answer No, this kit does not have an on/off switch.

Q: QuestionIs this in-wall cable concealer UL listed?

• A:Answer Yes, this in-wall cable concealer is UL listed.

Q: QuestionDoes this kit come with a wall plate?

• A:Answer Yes, this kit includes a wall plate.

Q: QuestionWhat voltage does this in-wall kit support?

• A:Answer This in-wall kit supports 125 volts.

Q: QuestionCan I use this power kit outdoors?

• A:Answer No, this power kit is for indoor use only.

Q: QuestionHow many outlets does this power kit have?

• A:Answer This power kit has two outlets.

Q: QuestionHow can this be legal to install inside the wall? Does it meet code in most cities? Why is it different than running an extension cord through the wall?

Asked 9 years ago by Babijc.

• A:Answer How can this be legal to install inside the wall? It is not directly connected (hardwired) to live power. Does it meet code in most cities? YES. Why is it different than running an extension cord through the wall? Extension cords are recommended for temporary power only as the jacket on the wire doesn't out-gas heat properly. Also the wiring conductors inside the extension cord are stranded and flexible and need to be solid strands for permanent power. The included in-wall wiring is terminated on both ends with a UL rating for in - wall use and plus into power "outside" of the wall and can be unplugged with zero risk of shock or fire.

  Answered 9 years ago by synercivicVerified Purchase

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Q: QuestionWill geek squad install this ?

Asked 6 years ago by philly.

• A:Answer I live in central Florida and The Geek Squad would not install the kit. I installed the two boxes and The Geek Squad ran the cables. My niece lives near Lady Lake, Fl. and her Geek Squad did the whole job, boxes and cables. Apparently you will have to ask your local Best Buy store what they will and won't do. If you are a handyman type, you would find it easy to do. The professional look it gives your TV is worth every penny.

  Answered 6 years ago by boatnutVerified Purchase

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Q: QuestionHow does the wall plates get installed? Other legrand kits come with a drill bit. This one is square. Does it require the use of a saw? And if so does it come with directions on how to put the actually face plate into the walls/drywall?

Asked 9 years ago by Ryan.

• A:Answer Yes. You will need a punch saw to cut the hole for the upper and lower boxes. There is a great video on YouTube of installation that helps show how it goes together.

  Answered 8 years ago by cws2003Verified Purchase

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Q: QuestionWill the geek squad install this with tv and wall mount installation ? If yes is there an additional charge ? If so how much ?

Asked 4 years ago by Washerman.

• A:Answer If you are a Totaltech member the installation is free. However, they could not install mine because my wall has a horizontal stud that blocks the wires from being pulled down the inside of the wall. They told me I needed to have a licensed electrician to do the installation.

  Answered 4 years ago by AppraiserVerified Purchase

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Q: QuestionHow many hdmi cables will fit through it?

Asked 9 years ago by Joeschmo.

• A:Answer Four

  Answered 9 years ago by RockyVerified Purchase

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Q: QuestionI am wanting to add another cable. Geek Squad did the initial installation, and I did not pay attention to what they were doing. What is the best way to go about getting the additional cable through the wall and the outlets?

Asked 4 years ago by GruncleTim.

• A:Answer You'll have to feed the cable through the brush plate - its easiest to work from the top down and remove the bottom wall plate so you can see a little better into the wall cavity. There is also a video on the product page that may help as well. If you have any additional questions or need further help, please reach out to us at 1-800-621-0049 or email at [email protected] and we would be happy to assist.

  Answered 4 years ago by LegrandSupport

  
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Q: QuestionI need to plug in 3 things...TV, soundboard and fire stick. What do I do?

Asked 5 years ago by Squishymom.

• A:Answer Get a high quality low cost 3 conductor triple tap and plug it into the receptacle that gives you at least three female power points

  Answered 4 years ago by SoundVerified Purchase

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Q: QuestionDo I need a surge protector for my tv if using this kit?

Asked 8 years ago by Cristy1610.

• A:Answer Yes, the kit allows for connecting power safely and according to code, in your wall. The power is ultimately supplied from your power outlet. Considering there are spikes and lows in the electrical current, and the cost of your entertainment unit, it is well worth buying a surge protector. In fact, most surge protector have insurance against damage to your equipment connected to the surge protector.

  Answered 7 years ago by PlayerVerified Purchase

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Q: QuestionI AM INSTALLING A TV ON MY EXTERIOR BEDROOM WALL SO DO I NEED A DIFFERENT TYPE OF POWER CORD FOR THIS WALL

Asked 4 years ago by daddyfatty.

• A:Answer This kit will work for an exterior wall. However, you may need fishtape to pull cords and cables through the opening because insulation will be in the way (and you won't want to remove the insulation as you will then have a cold/hot spot).

  Answered 4 years ago by LegrandSupport

  
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Q: QuestionI have streaming only, for mounting, my electric outlet is on the wall . This the correct area for the TV. Do I need the in wall TV Power Kit?

Asked 5 years ago by JACKIE.

• A:Answer No, if you already have an outlet behind the TV, then this kit is not needed. This kit is designed for areas where a TV will be mounted, but no outlet is available. If you have cables you want to hide behind the wall, then you may want to look at something like cable access plates, item HT2004-WH-V1. Hope this helps! https://www.bestbuy.com/site/legrand-in-wall-cable-access-plate-white/5119304.p?skuId=5119304

  Answered 5 years ago by LegrandSupport

  
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Q: QuestionWhat are the dimensions of the larger two prong box? In other words, how large of a hole do I need in the drywall?

Asked 6 years ago by navymom.

• A:Answer Great question! The drywall hole size of the larger portion of the product is 5.38" W x 7.15" H. Hope this helps!

  Answered 6 years ago by LegrandSupport

  
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Q: QuestionHow do we plug a surge protector into this along with all our other boxes i.e cable, modem, phone and router?

Asked 6 years ago by frustratedwife.

• A:Answer this plugs directly into a surge protector for me (bottom of wall near floor). so there is no need for a separate one on the wall (behind television) as the cables are simply being run into the surge protector you have near your floor.

  Answered 6 years ago by aisaprodsVerified Purchase

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Q: QuestionThis recessed receptacle is with surge power protection

Asked 2 years ago by rafael.

• A:Answer No surge protection built in, but you can plug the supplied extension cord into a surge protector that plugs into your wall outlet.

  Answered 2 years ago by wedtwukVerified Purchase

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