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From my understanding, Geek Squad people do the refurbishing. I recently purchased a refurbished Lenovo Yoga Pro 2 from Best Buy, had it shipped to my house. Upon opening it, aside from the packaging, I couldn't notice any sign of it NOT being brand new. There was no cosmetic damage whatsoever, and it seems almost like individual components were replaced on previously used chips or other components. All in all, from my experience refurbished products are like-new.
Sorry, there was a problem. Please try again later.Refurbished products identified as "Geek Squad Certified" have been reconditioned at one of Best Buy's regional repair facilities by factory-authorized technicians. All other refurbished products have been restored by another factory-authorized service provider. Refurbished items also benefit from the same 15-day return policy as other items we carry. This period is extended to 30 days for My Best Buy Elite members and to 45 days for Elite Plus members. For information on refurbished items sold by Marketplace sellers, please contact the seller directly.
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