I just bought this laptop, but it will not connect to my wireless network. All of my other devices are working fine. Support was not helpful at all and suggested I call my ISP (Verizon FIOS). Has anybody had this problem? null

Question

TJE76 · Accepted Answer

No. I do not have any issues with connecting to my wireless network. Your laptop may be damage. Check to see if you can return it for another one. Good luck.

Lenovo Product Expert · Answer

Apparently this is a known issue with Verizon FIOS and 802.11AC WiFi, which this computer has. Here is a link to some trouble shooting ideas. If they do not work, we recommend you contact Verizon for your options: https://forums.verizon.com/t5/Fios-Internet/Trouble-connecting-to-internet-but-only-on-my-computer/td-p/861229

Answered by Lenovo Product Expert 7 years ago

“I just bought this laptop, but it will not connect to my wireless network. All of my other devices are working fine. Support was not helpful at all and suggested I call my ISP (Verizon FIOS). Has anybody had this problem?”

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