“This model is not user upgradable. A certified technician must do all of the work, so as to not void the warranty. Can you advise or provide contact for a certified in Mexico City?”

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• There are three Best Buy locations in the Mexico City Area. The Best Buy Geek Squad are certified laptop technicians. https://www.google.com/search?sxsrf=ACYBGNTvkm0CPoNlSeipmtLF6M7eHaN2PQ:1579638932326&q=is+there+a+best+buy+in+mexico+city&npsic=0&rflfq=1&rlha=0&rllag=19373550,-99161349,8699&tbm=lcl&ved=2ahUKEwji4rzLxZXnAhXJWc0KHdtXBuYQtgN6BAgLEAQ&tbs=lrf:!1m4!1u3!2m2!3m1!1e1!1m4!1u16!2m2!16m1!1e1!1m4!1u16!2m2!16m1!1e2!2m1!1e16!2m1!1e3!3sIAE,lf:1,lf_ui:4&rldoc=1#rlfi=hd:;si:;mv:[[19.694038,-98.166094],[18.9972356,-99.347466]];tbs:lrf:!1m4!1u3!2m2!3m1!1e1!1m4!1u16!2m2!16m1!1e1!1m4!1u16!2m2!16m1!1e2!2m1!1e16!2m1!1e3!3sIAE,lf:1,lf_ui:4&spf=1579639097288

  Answered by Lenovo Product Expert 6 years ago

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