“I just purchased this computer but i am having a problem with it! everytime i plug it to power it charges but i can not use it. whenever i start using it, it suddenly crushes what can i do??”
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Return it. Quickly. Otherwise you're stuck with a lemon.
Sorry, there was a problem. Please try again later.It sounds like there is a conflict with either the initial activation of Windows 10 or software you have installed. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. Finally, if your software is not the issue and you have restored the device back to factory settings and the issue has not been fixed, we recommend you call Lenovo Tech Support at: 877-453-6686.
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