“New purchase. After downloading a movie the sound briefly cuts in and out. Any idea why?”
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Hey Bob, Thank you for reaching out to us. We are sorry to hear that you're having trouble with your Flex 3i Chromebook, and we'd like to work with you to try to resolve this issue. To start, please follow the steps from an online Google Support guide for when "Sound doesn't work": 1. Make sure sound isn't muted: a. At the bottom right, select the time. b. Adjust the volume using the slider. 2. Change the sound input or output: a. At the bottom right, select the time. b. Next to the volume slider, select the Right arrow . c. Change where sound comes from (output) or where you speak into (input). 3. Unplug audio devices (like headphones or speakers) from your Chromebook. If these steps do not work, please follow the link to the referenced Google Support webpage: https://support.google.com/chromebook/answer/6309225?sjid=9872489333424931136-NA#zippy=%2Csound-doesnt-work, to follow the links for steps 4 and 5 to continue troubleshooting the issue. Please update us when you can regarding this and feel free to reach out to us should you need further assistance. Best regards, Lenovo
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