Questions & Answers
- Model:
- 83JE002LUS
- |
- SKU:
- 11812578
$1,149.00Your price for this item is $1,149.00
Comp. Value: $1,299.99
The comparable value price is $1,299.99
Page Showing 21-26 of 26 questions
Q: QuestionHow long is the warranty period?
Asked by Anonymous.
- A:Answer Hey there, From the manufacturer, this LOQ 15 ships with a 1-year manufacturer warranty. It is eligible for warranty extension, along with added coverage and support options from Best Buy and Geek Squad. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionAccording to your product description this laptops has a 170 watts charger and 14th gen i7 processor but if you look for the PSREF of this product it says it has a 245 watts charger and 13th gen i7. Which one is the true one?
Asked by Fred.
- A:Answer Hey Fred, We apologize for the confusion. To clarify, this system features an Intel Core i7-13650HX processor (13th gen) and ships with a 245W power adapter in the box. We appreciate your attention to detail and will work to get these points updated to reflect our standards. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionIs the keyboard backlight RGB or white? Also, what is the battery capacity?
Asked by Yonder.
- A:Answer Hey Yonder, This LOQ 15 features a white backlit keyboard and a 60Wh battery. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionHi is there an option for upgrading this notebook with an additional 16gb RAM and 1TB SSD instead of the 512GB that you could offer from your product range? If so, what would be the extra charge?
Asked by Peter.
- A:Answer Hey Peter, While this system could support these upgrades, there is currently not a Best Buy sold LOQ 15 offering with those specifications. Although, you can view the Legion Pro 5 options on Best Buy's site currently if you'd like a system with double the storage and memory. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionHey I saw reviews online about many lenovo loq laptops having dead motherboard after some use. I am really worried about this. Has the problem been solved? Thanks
Asked by Jet.
- A:Answer Hey Jet, We appreciate your interest in our products and understand your concern. We wish to share that the LOQ 15 series, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. We assure you that our quality teams are on it and there are no recent noted issues regarding motherboard function with our LOQ laptops. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionHello, my question is that when a product appears online as "coming soon", how much time is that approximately? Im asking because im interested in one of the Lenovo LOQ. Thank you.
Asked by Laura.
- A:Answer Hi Laura, We appreciate your interest in our products. The time between a product appearing online with a "Coming Soon" indicator regarding availability and when it can be ordered can vary depending on various circumstances. We recommend opting in for the "Notify Me" option under the Coming Soon label to receive updates on product availability. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert

Page 2, Showing 21-26 of 26 questions
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