Questions & Answers
- Model:
- 83JC0000US
- |
- SKU:
- 6578511
Q: QuestionJust bought this laptop for son for Christmas. Wanting to add on a wireless game controller, but clueless what specific type to look for that is compatible and if a controller can be used with most downloadable games? Please help! Clueless Mom!
Asked by CourtneyK.
- A:Answer Any wireless controllee will work via bluetooth but you can also get a wired controller with a usb hookup or usb c hookup
Answered by RichardS
Q: QuestionDoes this laptop comes with IWS ?and can we extend the warrenty in other country for this laptop?
Asked by Maddy.
- A:Answer Hi, Maddy. From the manufacturer, this model is not covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view local Lenovo support options for the supported countries. You can lookup options, including warranty options, by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country.
Answered by Lenovo Product Expert

Q: QuestionDoes it have a fingerprint reader?
Asked by Moonstar0712.
- A:Answer No it does not
Answered by RichardS
Q: QuestionCan I connect 2 external monitors to this laptop?
Asked by MSC.
- A:Answer It only has one hdmi port but two usb i dont know what coords your using but i hope this helped
Answered by RichardS
Q: QuestionThis device comes with 16 gigs of ram. Can this be upgraded to 64 gigs (2x32) and handle it or is it capped at 32 gigs (2x16)?
Asked by Tatertot.
- A:Answer Hi, Tatertot. The system should be able to handle 64GB of memory, but it specifically cannot be higher than DDR5-4800 as the CPU is not compatible with a higher memory frequency.
Answered by Lenovo Product Expert

Q: QuestionDo you still get 3 months of Xbox with then open box version
Asked by Idekfr.
- A:Answer Yes
Answered by RichardS
Q: Questiondoes the usb-c port for video output support 1080p 120hz or the 144hz. I use AR glasses Rokid Max. It has 120hz. 60hz would be a minor let down.
Asked by kool93.
- A:Answer Hi, kool93. Yes, the USB-C port should be able to push out 120Hz at 1080.
Answered by Lenovo Product Expert

Q: QuestionCan the the storage be upgraded to 1t?
Asked by Kami.
- A:Answer Hi, Kami. Yes, you can expand storage by swapping out the existing 512GB drive or adding another in the available M.2 2280 slot.
Answered by Lenovo Product Expert

Q: Questionif i hook it up to a 240 hz monitor will it run 240 hz
Asked by rome.
- A:Answer Hi, rome. If you connect it to the monitor via the LOQ 15's HDMI 2.1 port, it should push up to 240Hz for the monitor but depending on what you're trying to run on the monitor, like a graphic intensive game, you may not see 240Hz performance in game.
Answered by Lenovo Product Expert

Q: Question"I see in some questions that it says DDR4 and in others DDR5. What is the real compatibility, and what frequencies does it support?
Asked by leon29491.
- A:Answer Hey, leon29491. Based on technical readiness test results, it will support up to 32GB DDR5-4800. 4800 is the max frequency that is supported by the model AMD Ryzen CPU that powers this LOQ 15.
Answered by Lenovo Product Expert

Q: QuestionWhat is the cpu of this laptop
Asked by Anonymous.
- A:Answer Hello once again. For this LOQ 15 it would be the AMD Ryzen 7 7435HS.
Answered by Lenovo Product Expert

Q: QuestionDoes this come with the 3-month Xbox Game Pass Ultimate trial?
Asked by Cer.
- A:Answer Hi, Cer. It does come with Xbox Game Pass Ultimate trial, and it can be activated during or shortly after computer setup.
Answered by Lenovo Product Expert

Q: QuestionDoes the laptop's bios support memory overclocking with EXPO? I'm curious if I can upgrade the memory with something faster or if it will just default to 4800 MT/s.
Asked by Jeremy.
- A:Answer Hi, Jeremy. The answer would be the later of what you stated. The AMD Ryzen CPU in this model LOQ 15 doesn't support higher than 4800.
Answered by Lenovo Product Expert

Q: QuestionWhat's the TDP on the RTX 4060 GPU?
Asked by TTruth.
- A:Answer Hi, TTruth. The TGP for this LOQ's 4060 is 105W.
Answered by Lenovo Product Expert

Q: Questiondoes it come with internatinal warranty ?
Asked by vickky.
- A:Answer Hey, vickky. From the manufacturer, this LOQ is not covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view local Lenovo support options for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country.
Answered by Lenovo Product Expert

Q: Questionis this laptop thunderbolt 3 compatible?
Asked by Anonymous.
- A:Answer Hi, thank you for your question. While it does not feature Thunderbolt 3, the USB-C 3.2 port on this LOQ should be compatible with your TBT 3 devices.
Answered by Lenovo Product Expert

Q: QuestionHello! So I am going to upgrade the ram and storage on this laptop when I get it but I want to know, what type of SSD and ram does it use and what do you recommend?
Asked by Flower.
- A:Answer Hi, Flower. This LOQ uses DDR5-4800 memory, and you can use up to 32GB DDR5-4800 (may support more as the AMD CPU supports up to 64GB DDR5-4800). It also features two M.2 2280 PCIe 4.0 x4 slots, leaving an available slot open for expansion. As far as what we'd recommend, you can use whatever you prefer that is compatible with the system.
Answered by Lenovo Product Expert

Q: Questiondoes anyone know how much heat it gets when it's running?
Asked by JonathanBIG.
- A:Answer Depends on how much storage your using while downloading big files it can heat up but its never been to the point it was hot just a little warm in my experience
Answered by RichardS
Q: QuestionDoes this product have universal warranty,?
Asked by Aryan.
- A:Answer Hey, Aryan. This model is not covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view local Lenovo support options for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country.
Answered by Lenovo Product Expert

Q: QuestionDoes ryzen 7 7435 hs have an igpu?
Asked by Sarthak.
- A:Answer Hi, Sarthak. In short, no. This model Ryzen 7 requires a discrete graphics card and does not feature an iGPU.
Answered by Lenovo Product Expert

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