Questions & Answers

Q: QuestionWhat is the battery life of the laptop on a single charge?

• A:Answer This laptop offers more productivity on a single charge with a 57 Whr battery.

Q: QuestionWhat type of memory does the laptop use?

• A:Answer The type of memory (RAM) in the laptop is LPDDR5X.

Q: QuestionWill this be loaded with Microsoft Office or do you buy separately?

Asked 2 months ago by jcal.

This question was asked about the related product: Lenovo - ThinkPad X1 Carbon G12 14" TouchScreen Laptop - Core Ultra 7 with 32GB Memory - 512GB SSD - Black

• A:Answer Hey jcal, The most common Microsoft Office apps are preinstalled; however, without purchasing a long-term Office solution, such as Microsoft 365, only a 30-day trial can be activated out of the box. Here is a web address linked to the Microsoft Office landing page on bestbuy.com to learn more about your Office options: https://www.bestbuy.com/site/microsoft/microsoft-office/pcmcat748300511466.c?id=pcmcat748300511466 Please feel free to reach out to us with any other questions!

  Answered 2 months ago by Lenovo Product Expert

  
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Q: QuestionI download the Lenovo AI Now to the model I have in hand. But Local Chat always answers that it doesn't have an answer in the knowledge base. How can I use Local Chat function?

Asked 2 months ago by JasmineJP.

This question was asked about the related product: Lenovo - ThinkPad X1 Carbon G12 14" TouchScreen Laptop - Core Ultra 7 with 32GB Memory - 512GB SSD - Black

• A:Answer Hey again JasmineJP, We recommend visiting this Lenovo Support webpage: https://support.lenovo.com/us/en/solutions/ht516939-introduction-to-lenovo-ai-now, and looking under the Local Chat features section. Also, under the Knowledge Assistant tab after Local Chat, this shares how to create/manager the personal knowledge base, allowing the AI to provide responses based on this knowledge base that you build. Should you wish to have a non-local, Cloud based interaction, Cloud Chat is free to use with a limited number of daily usage times that provides two AI models for more robust computing resources to handle your requests. Please feel free to reach out to us with any other questions!

  Answered 2 months ago by Lenovo Product Expert

  
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Q: QuestionDoes ThinkPad X1 Carbon Gen 12, ThinkPad X1 Carbon Gen 13 has Lenovo AI now application pre-installed? I am looking for the PC to use in Japan. Does Lenovo AI now work in Japan?

Asked 2 months ago by JasmineJP.

This question was asked about the related product: Lenovo - ThinkPad X1 Carbon G12 14" TouchScreen Laptop - Core Ultra 7 with 32GB Memory - 512GB SSD - Black

• A:Answer Hi JasmineJP, While AI Now may not be preinstalled on this ThinkPad X1 Carbon G12 14", you can install the program at this Lenovo Support site: https://support.lenovo.com/us/en/solutions/lenovo-ai-apps#lenovo_ai_now, and to note, Japan is currently not listed as a country that supports Lenovo AI Now Please feel free to reach out to us with any other questions!

  Answered 2 months ago by Lenovo Product Expert

  
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Q: QuestionPlease describe the keyboard and number and type of ports.

Asked 7 months ago by KiJohns.

• A:Answer Hi KiJohns, To describe the keyboard deck and the components within the area, the ThinkPad keyboard (QWERTY layout) includes tactile markings to help users more easily find the correct keys. We’ve moved the fingerprint reader to the keyboard, resulting in a larger sensor for a better experience. Plus, our TrackPad is even larger now, at 120mm / 4.72ʺ. Our beloved red TrackPoint still lets you navigate -- but with a double tap, it opens the ThinkPad TrackPoint Quick Menu to optimize audio-visuals, set alerts against muting, and even take notes with the Dictation Toolbar for handy speech-to-text transcription. Also, this ThinkPad features 2x USB-A ports, 2x USB-C (Thunderbolt 4/ USB4) ports, 1x HDMI 2.1 (up to 4K/60Hz), and 1x headphone / microphone combo jack (3.5mm). Please let us know if you have any other questions!

  Answered 7 months ago by Lenovo Product Expert

  
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Q: QuestionCan you provide a link that details what is included in the 3 year parts and labor limited warranty?

Asked 7 months ago by Anna.

• A:Answer Hi Anna, Thank you for your inquiry. This ThinkPad X1 Carbon comes with 3-years of Premium Support for free, and to learn more about what that entails, you can visit this webpage: https://www.lenovo.com/us/en/premier-support/?orgRef=https%253A%252F%252Fpcsupport.lenovo.com%252F Let us know if you have any other questions!

  Answered 7 months ago by Lenovo Product Expert

  
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Q: QuestionIs the screen 100%sRGB or 45%NTSC or some other color accuracy rating?

Asked 1 year ago by rtwendy.

• A:Answer Hi, rtwendy. It features a 100% sRGB color accurate display.

  Answered 1 year ago by Lenovo Product Expert

  
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