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Hey ed, This will depend on the terms of the support options or plan you select with Best Buy. We recommend visiting the following Best Buy site for selecting the respective terms for your inquiry: https://www.bestbuy.com/services/plans/termsconditions | Also, you can select a "Chat with an agent" option towards the top right of the webpage should it be more convenient for you to ask your question there. Please feel free to reach out to us with any other questions!
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