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It means that someone purchased the item, opened the package, but decided to return it. Not "used" in the sense that there is no wear and tear. Still has the same warranty and they have been checked by Geek Squad.
Sorry, there was a problem. Please try again later.An open box product has either been used as an in-store display model or it has been returned by a purchaser. The Best Buy Geek Squad cleans up the device. Makes sure it is running properly. Best Buy then offers the product up for re-sale as an "Open Box" with a discount off the original suggested retail price.
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