“Do you have to purchase LG water and air filters replacements or can you use generic brands?”

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• We strongly recommend that you purchase our water and air filters for the ENERGY STAR® Qualified LG 22.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator, Model # LMXC23796S. You may be able to find better-priced filters online, but the problem is that you have no way of knowing whether the multitude of cheaper alternatives actually work. That’s because at least some of them are counterfeit water filters. They are sold online, some under the refrigerator’s brand name, but are actually fakes. As reported by Consumer Reports, just last year, U.S. Customs and Border Protection seized more than 100,000 counterfeit water filters entering the country. According to a recent industry-sponsored study, counterfeit filters can do more harm than good—contaminating the water that passes through them. As a result, Consumer Reports believes these counterfeits pose a potential health concern...^IFV

  Answered by LG Digital Customer Care 2 years ago

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