Questions & Answers

1-10 of 33 Questions
  • Question
    I am trying to decide on a new refrigerator and other brands seem to have a lot of ice maker issues. How does this one compare?   (2 Answers)

    Answers
    • Best 
      Answer

      I have owned this LG for 1 year and 9 months. The Icemaker has been replaced now 4 times in 6 weeks and continues to fail. When it works, it works great. I have no idea why they cannot fix it. Each attempted repair leads to it getting worse. I will be seeking a replacement refrigerator at this point. I have done all diagnostics (LG has great support documents and help videos). It is a little complex to diagnose the problem, but hey I was with NASA. Regardless, I am going into Best Buy and getting a new frig at this point as there is no solution. The interesting part is that each part LG has sent as a replacement icemaker has had a different connector on it, meaning they do not seem to know what icemaker is in this model. The rest of the unit is great. The door design has issues, and some of the set up like the water dispenser are ergonomic nightmares, but it is fantastic otherwise.

      By NASAGUY August 7, 2017.

    • Question
      What are the measurements?   (2 Answers)

      Answers
      • Best 
        Answer

        The dimensions of the product are 35.38 inches D x 35.75 inches W x 68.38 inches H.

        By CommunityAnswer December 17, 2016.

      • Question
        What is the size of this refrigeror? Thanks   (1 Answer)

        Answers
        • Best 
          Answer

          The item is 69.75 inches high. 35.38 inches deep, and 35.75 inches wide.

          By CommunityAnswer November 2, 2016.

        • Question
          Does this Glide and Serve drawer have 3 temperature presets like other models?   (1 Answer)

          Answers
          • Answer

            Yes, this has multiple temperatures for the drawer.

            By CommunityAnswer September 10, 2017.

          • Question
            Can the doors be taken off so the refrigerator can get through the door.   (2 Answers)

            Answers
            • Answer

              They come with the doors off. Installed after

              By so4man September 13, 2017.

            • Question
              What is the measurement of this refrigerator   (1 Answer)

              Answers
              • Answer

                This refrigerator measures 69.75 inches high, 35.75 inches wide and 35.38 inches deep.

                By CommunityAnswer July 26, 2017.

              • Question
                Is this model discontinued?   (0 Answers)

              • Question
                Does this style Refrigerator come in smaller sizes ? IE : 33" wide   (1 Answer)

                Answers
                • Answer

                  As long as the model number stays the same and only the last two letters at the end of the model number change (i.e. LFX28968ST or LFX28968SW etc) then the specifications and features for this ENERGY STAR® Qualified LG 27.6 cu. ft. Ultra Capacity 3-Door French Door Refrigerator w/Smart Cooling®, Model # LFX28968ST will remain the same and the only thing that changes will be the color which is what those letters at the end of the model number signify. Once the size changes or a feature or other specification changes, so too will the model number. That means this LFX28968ST is only available in Smooth Black, Smooth White or Stainless Steel but only with width of 36" (actually 35 3/4"). You can visit the company site, http://www.lg.com/us/refrigerators/all-refrigerators and use the filters on there to isolate refrigerators according to their width using the Refrigerator Fit Width filter to find a refrigerator that has similar features and use the feature comparison function to find one that suites your needs then check back with Best Buy to see if they carry that model...^IFV

                  By LGAnswers June 16, 2017.

                  • LG Representative
              • Question
                Does this style Refrigerator come in smaller width sizes ? IE: 33" Wide ?   (1 Answer)

                Answers
                • Answer

                  As long as the model number stays the same and only the last two letters at the end of the model number change (i.e. LFX28968ST or LFX28968SW etc) then the specifications and features for this ENERGY STAR® Qualified LG 27.6 cu. ft. Ultra Capacity 3-Door French Door Refrigerator w/Smart Cooling®, Model # LFX28968ST will remain the same and the only thing that changes will be the color which is what those letters at the end of the model number signify. Once the size changes or a feature or other specification changes, so too will the model number. That means this LFX28968ST is only available in Smooth Black, Smooth White or Stainless Steel but only with width of 36" (actually 35 3/4"). You can visit the company site, http://www.lg.com/us/refrigerators/all-refrigerators and use the filters on there to isolate refrigerators according to their width using the Refrigerator Fit Width filter to find a refrigerator that has similar features and use the feature comparison function to find one that suites your needs then check back with Best Buy to see if they carry that model...^IFV

                  By LGAnswers June 16, 2017.

                  • LG Representative
              • Question
                What are the dimensions.?   (2 Answers)

                Answers
                • Answer

                  35-3/4" wide x 35-3/8" deep x 69-3/4" high (from the nameplate on the inside of the refrigerator)

                  By navy85 May 4, 2017.

                  • Verified Purchaser
                  • My Best Buy® Member

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