A:AnswerI am sorry, I cannot say if you will be able to use a dry erase maker. The Owner's Manual does not address this. You can try the LG Community Forum; it is a great resource for getting help from other LG customers: https://lgcommunity.us.com. ^Daphane
A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
A:AnswerHi Vita. We regret to read about the issues you are experiencing with your newly installed ENERGY STAR® Qualified LG InstaView™ Door-in-Door® 27.8 Cu. Ft. 4-Door French Door Refrigerator - Stainless Steel, Model # LMXS28596S and we sincerely apologize for any inconvenience.Please contact our Support Center at (800) 243-0000 for assistance...^IFV
A:AnswerI had the same issue where there was no water in the ice tray. I found a video on LG’s website that showed a manual reset process for the ice maker. There is a small button under the ice maker, below the power switch. If you hold that button in for about 3 seconds it will start the motor that turns the tray upside down, like it will when it’s dropping ice cubes into the container. After it rotated the tray I finally heard the water turn on and it filled the tray and started making ice.
A:AnswerI just did a quick test and was surprised to find that yes, a gallon-size milk jug does (comfortably) fit in the Insta-View door shelf (and therefore, accessible from the Insta-View door). However, I should specify that is true for only the bottom door shelf - the other two door shelves would not accommodate a gallon milk jug. The middle shelf could maybe do a half-gallon - in that case, I think available height would be the issue.
A:AnswerThe door alarm for the LG InstaView™ Door-in-Door® 27.8 Cu. Ft. 4-Door French Door Refrigerator - Black stainless Steel, Model # LMXS28596D can only be disabled when you select the Sabbath mode. Selecting Sabbath mode automatically turns off the Alarm functions. The dispenser and InstaView™ function are disabled...^IFV
A:AnswerOn its product information page on our site at https://www.lg.com/us/refrigerators/lg-LMXS28596S-french-4-door-refrigerator. Under THINQ® SMART FEATURES in the specifications for the ENERGY STAR® Qualified LG 28 cu. ft. Smart Wi-Fi Enabled InstaView™ Door-in-Door® Refrigerator, Model # LMXS28596S, it lists the refrigerator as "Works with - Google Assistant, Amazon Alexa"...^IFV
A:AnswerWe will be happy to look into this for you. Please send a private message providing the following information and a description of your issue, so we can create a file to properly assist you: name, phone number, address, email, model/serial numbers, and date of purchase. Thank you. ^DLI
A:AnswerWe regret to read that your two month old ENERGY STAR® Qualified LG InstaView™ Door-in-Door® 27.8 Cu. Ft. 4-Door French Door Refrigerator, Model # LMXS28596S isn't working and sincerely apologize for any inconvenience. Please contact our Support Center at (800) 243-0000 so they can assist you in making arrangements to have the refrigerator inspected by a qualified service technician or an LG Authorized Service Center...^IFV
