Questions & Answers

Q: QuestionDoes anyone know which cable provides the best screen results with a Mac Pro desktop (tower), the Data Port or HDMI cable? This monitor is replacing a Mac Thunderbolt monitor. Thanks.

Asked 8 years ago by Led.

• A:Answer Dispalyport will run at a higher refresh rate than HDMI. At least from my PC. When connected to my iMac I haven't found any differences.

  Answered 8 years ago by DehbieVerified Purchase

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Q: QuestionHi, I have an LG 32MU59-B I kept getting a message "caution, use supplied input cables" which I disabled using the joystick, but my screen still keeps going black constantly as when the message would pop up. Is there something else I need to do?

Asked 5 years ago by Anabel.

Q: QuestionI recently purchased this monitor, I will mainly be using it for gaming with the xbox 1 x. Will I be able to enable freesync on the monitor and xbox via hdmi as well as low latency on the xbox?

Asked 7 years ago by Gamer38.

Q: QuestionHi there, Can I please get the box dimensions and weight for shipping purposes Thanks

Asked 7 years ago by JMatt.

Q: QuestionCan I plug an HDMI Comcast/Xfinity cable modem into this and use it as a TV screen as well as a PC monitor?

Asked 7 years ago by Sandy.

• A:Answer yes.

  Answered 6 years ago by madcow

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Q: QuestionCan this monitor be used vertically?

Asked 7 years ago by Matt.

• A:Answer Yes!

  Answered 7 years ago by Rickw204Verified Purchase

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Q: QuestionWill I be able to output 4K on this monitor if I have my laptop (which has an integrated Intel HD Graphics 615 and 1080p built-in display) connected to a Thunderbolt 3 docking station?

Asked 7 years ago by Jeremy.

• A:Answer Unfortunately, the docking station does NOT help upscale your laptop to 4k. You have to have a 7th or 8th generation iCore to display in 4k. If you do, what you have to do is go into the Intel display tool (not the OS's display tool) and check your chip's maximum display resolution. After that, modify it to that specific resolution AND framerate (24 or 30) and it will display in 4k on the monitor (This is also done in the Intel Display Tool).

  Answered 7 years ago by BlackKatVerified Purchase

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Q: QuestionBought the LG 27ud69p monitor. No signal message when connected to HDMI out on my Macbook Pro; I do get signal (same cable) drom my PC laptop HDMI port. I specifically requested a monitor that works with my Macbook pro. Any suggestions?

Asked 7 years ago by Bill.

• A:Answer All monitors are universally compatible as they just translate the same type of signal, but from what I remember, Macs require you to manually switch your display over whereas Windows has always been automatic. I could be wrong, but the last time I tried it on a Macbook Pro, it worked just fine. It could be just your settings or your port (or adapter) may be damaged on your Mac.

  Answered 7 years ago by BlackKatVerified Purchase

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Q: QuestionWhat is the minimum and maximum height including the stand? Does it have a Display Port input?

Asked 7 years ago by Andrei.

• A:Answer 14.37" without stand and 21.15" with stand.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan u hardware calibrate with X-Rite color calibration. I’m a pro photographer so color needs to controlled. Thnx

Asked 7 years ago by ShawnK.

• A:Answer This monitor does not support hardware calibration (e.g., writing calibration to the monitor's built-in LUT). It can be successfully calibrated using software color profiling and can even (mostly) be made to match another display technology albeit at significant cost to deltaE accuracy. I have this monitor paired against a Dell wide-gamut CCFL 100% Adobe RGB monitor and achieved a reasonable color match for whites and gray tones. I am using an X-Rite i1 Display Pro colorimeter, Calibrating my monitors individually I am able to achieve a very high accuracy deltaE match and linear profile for each. However, when calibrated to the same apparent D65 white point the LG monitor has a definite reddish cast and my Dell a definite greenish cast. The net effect is that calibrating to white point with high overall accuracy was pretty much useless. I attribute this to the generic backlight profiles supplied by X-Rite. If you have an i1Pro2 (or better yet a reference spectrophotometer) I'd definitely recommend measuring the backlight spectra for your monitor(s) and using that as a reference calibration. The resolution of a 4k or 5k "retina" monitor (>140ppi @ 30") is definitely worth it for photo editing. It is significantly easier to detect focus and sharpness issues on the 4K display than on my 2K display. I am a hobbyist and was willing to spend the enormous amount of time it took me to accomplish the task of matching my displays. As a professional the money you save on this monitor will be wasted many times over versus the time you save by purchasing a higher priced Eizo or NEC display that supports the color accuracy features you need. Spend the money and don't look back.

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  Answered 7 years ago by johnVerified Purchase

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Q: QuestionDoes it come with a power cord? Mine does not appear to have come with one. Only hdmi and the dp.

Asked 7 years ago by cjkturtle.

• A:Answer Mine came with a power brick and and a power cord (in addition to the HDMI and DP cables).

  Answered 7 years ago by DoubleNVerified Purchase

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Q: QuestionCan this monitor be used with Roku TV or Apple TV to watch 4K content?

Asked 7 years ago by bji.

• A:Answer I Hooked up my Roku Streaming Stick+ and I think it gave me 4K. After connecting, I went into the Roku Settings and told it to "Auto Detect". It didn't detect 4K 60hz so I selected that manually. It switched. I then went to Amazon Prime and searched for a 4K video and watched it. It looked pretty good, but not 100% sure if it was 4K. I do know that the monitor did not complain that it wasn't showing 4K resolution, so I think it was getting 4K input. As far as sound goes, all you need to do is plug some headphones or external speakers into the monitory and the sound works great. Hope that helps.

  Answered 7 years ago by paldubee777

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Q: QuestionHow does this monitor work with a MacBook Pro? Is there another non-Apple monitor that you recommend over this one?

Asked 7 years ago by JeanGirl.

• A:Answer I've had this monitor for about a month for use with my MacBook Pro 2015. Works great! It took some time to adjust the color settings. Please note that this monitor does not have internal speakers..

  Answered 7 years ago by KeylimepietowerVerified Purchase

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Q: QuestionIf there are no speakers on the monitor, will external speakers be plugged into the headphone jack on the back of the unit? Has anyone recommendations to do this? Thanks.

Asked 7 years ago by Silvership.

• A:Answer yes, speakers can be plugged in via a 3.5 mm jack on the unit.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI use it to mirror my Mac. If I choose it as sound output and plug headphone into it, I hear static noise without playing any music. If I choose Mac as sound output and plug headphone into Mac, there is not such noise. Does this happen to everyone?

Asked 7 years ago by hchen.

• A:Answer I tried both HDMI and DisplayPort, they both pass audio to the monitor so you can pull it from the aux port. However, I hear white noise with both of them and it gets louder as I turn the volume of the monitor up. The only way that static noise disappear is if I turn the volume of the monitor to 0.

  Answered 7 years ago by hchen

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Q: QuestionI just bought this monitor to go with my ps4 pro. I am getting no sound but there is a volume control on the monitor. Am I doing something wrong or does this monitor literally have no sound/speakers

Asked 7 years ago by WhitePiff.

• A:Answer Need to buy speakers for this monitor, this monitor does not have built in speakers

  Answered 7 years ago by Speakerboxxxx

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Q: QuestionWhat does it weigh

Asked 8 years ago by Anonymous.

• A:Answer 20lb

  Answered 7 years ago by ItsMoVerified Purchase

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Q: QuestionAre the LG 27ud69p-w and 27ud69p the same thing. Or are they different?

Asked 8 years ago by Johny.

• A:Answer The 27ud69 p-w has a white back and stand

  Answered 8 years ago by LouisVerified Purchase

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Q: QuestionIs it USB-C monitor? Does this work with 2017 Macbook Pro?

Asked 8 years ago by maya.

• A:Answer yes works well with the MacBook Pro. You will have to purchase a usb 3 to Usb cable.

  Answered 8 years ago by BosFVerified Purchase

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