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Questions & Answers

Your price for this item is $2,399.99
The comparable value price is $3,799.99
Page Showing 1-20 of 28 questions
  • QuestionDoes this oven have a self cleaning option?

    • Answer Yes, this oven has a self-cleaning option using a high heat cleaning method.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I control this oven using a smartphone app?

    • Answer Yes, you can control this oven remotely using the LG ThinQ app.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this oven have a keep warm setting?

    • Answer Yes, this oven has a keep warm setting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this appliance work with voice assistants?

    • Answer Yes, this appliance works with Amazon Alexa.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs the door automatically locked during operation?

    • Answer Yes, the oven door has a lock feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the oven controls operated by touch?

    • Answer Yes, the oven features intuitive SmoothTouch glass controls.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this oven have a convection feature?

    • Answer Yes, both ovens have true convection.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo the unit come with the power code.

    Asked by Roro.

    • Answer Hi there, Roro. Thank you for your question about the LG WCEP6423F combo wall oven. We understand how important it is to know what’s included with your new appliance. Yes, the LG WCEP6423F comes with a power cord included, so you won’t need to purchase one separately. https://www.lg.com/us/cooking-appliances/lg-wcep6423f-combo-wall-oven#pdp_specs If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience! —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow is black Stainless steel to clean, interior and exterior?

    Asked by Dsigneye.

    • Answer The interior of the LG - 30" Smart Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry - Black Stainless Steel, Model # WCEP6423D, is not black stainless steel. Cleaning the black stainless steel exterior is different from regular stainless steel because it requires a more delicate approach to avoid damaging its specialized protective coating, and it requires gentle, non-abrasive cleaning methods to prevent scratching and stripping of its finish. The maintenance section on page 52 under 'Cleaning' advises cleaning the stainless steel surface, using warm sudsy water or a stainless steel cleaner or polish, and to always wipe in the direction of the metal surface finish. Stainless steel appliance cleaner or polish can be purchased online or from most appliance retailers or home goods...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs it normal for the microwave to continue to run after it's done and for the display to say "OVEN COOLING" for the upper unit (the microwave).

    Asked by BBRFL.

    • Answer It is normal for the microwave fan in the LG - 30" Smart Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry - Black Stainless Steel, Model # WCEP6423D, to continue to run after it's done. This is by design, and it helps to dissipate heat generated during cooking and ventilate the cooking area by removing odors, smoke, and steam, and to cool the internal components down. In the troubleshooting section of your owner's manual, under 'Parts and Features' on page 65, it lists "Cooling fan continues to run after oven is turned off" in the Problem column, and under "Possible Cause & Solution" it states, "The fan turns off automatically when the electronic components have cooled sufficiently. • This is normal."...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionFOR THE WCEP6423F What is the exact lenght hole needed for the entire microwave and oven?

    Asked by BS.

    • Answer Hello there. Thank you for your question regarding your LG Combination Wall Oven, model WCEP6423F. We understand you are looking for the required cutout dimensions for installation. For a standard installation, the cutout dimensions should be a minimum of 28 1/2" wide by 43 7/16" high by 24" deep. For a flush installation, the required cutout is 30" wide by 44" high by 25" deep. https://www.bestbuy.com/product/lg-30-smart-built-in-electric-convection-combination-wall-oven-with-microwave-and-air-fry-stainless-steel/J7G5658JQ2 If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this unit will work with regular power? or does it need separate high power electrical line ?

    Asked by Dinesh.

    • Answer The LG 30" Smart Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry, Model # WCEP6423F, requires a single-phase, 3-wire, A.C. 120/208 V or 120/240 V 60 Hz electrical system. 120/208V and 120/240V refer to different electrical configurations, and they are not the same thing as the 120 VAC, 60 Hz that you are referring to as "regular power". 120/208V is a split-phase supply, where there is 120V between the two hot wires and 208V between the two neutral wires. This configuration is commonly used in residential settings, particularly in apartments and smaller buildings. The 120V/240V system is commonly referred to as split-phase in North America. This system supplies two 120VAC lines that are 180 degrees out of phase with each other, allowing for both low-voltage (120V) and high-voltage (240V) power to be used in residential settings. While some sources may consider it single-phase due to the center-tapped neutral, the consensus is that it is indeed a split-phase system. ..^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI JUST GOT MY COMBO MICRO AND OVEN...IT'S BEAUTIFUL AND SO FAR IT WORKS PERFECTLY. I HAVE ONE PROBLEM. PER THE SPECFICATION LISST OVEN 2 SHOULD HAVE 3 SHELVES AND I ONLY GOT 2 SHELVES. CAN YOU END ME THE OTHER?

    Asked by LINKY.

    • Answer I haven’t received ours yet but from what I read in the description, I think there are 2 shelves in the oven (that’s all any other oven has that I’ve seen). I think there’s another shelf in the microwave though.

      Answered by BettyK

  • QuestionWhat Accessories come with this? I just had mine delivered but didn't include broiler pan?

    Asked by Brooke.

    • Answer Nothing

      Answered by Anonymous

  • QuestionDepth of oven states 24 cutout but then 23 3/8 is the depth of the oven. Why is the cutout depth more than the oven?

    Asked by Oven.

    • Answer If memory serves when I was looking at the cutout dimensions (my cabinet was super tight left to right) it was stated that the oven requires airflow around the outside. This extra cutout depth provides space for that.

      Answered by Dave

  • QuestionAre trim kits available for the cabinet mounted double cooking units?

    Asked by Levi.

    • Answer Hello there, Levi. Thank you for sharing your inquiry about trim kits for your LG WCEP6423F combo wall oven. We understand your situation and appreciate your attention to ensuring a perfect installation for your cabinet-mounted double cooking units. Based on our official specifications, the WCEP6423F is designed with both standard and flush cut-out dimensions for a versatile cabinet installation. While specific details about trim kit availability for these configurations aren’t explicitly listed on the product page, LG does offer various installation accessories to help achieve a seamless look. For further assistance and to ensure you receive the most accurate and detailed guidance, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore the best solutions for your installation needs. https://www.lg.com/us/cooking-appliances/lg-wcep6423f-combo-wall-oven#pdp_specs We appreciate your engagement and look forward to helping you create the ideal kitchen setup. —Renzo

      Answered by LG Digital Customer Care

  • QuestionWhat are the interior dimensions of the microwave (i.e. length, width & height)

    Asked by Kat.

    • Answer Hi there, Kat. Thanks for reaching out with your question about the interior dimensions of the microwave in the LG WCEP6423F Combo Wall Oven. We understand that having accurate measurements is important for proper use and installation. While the microwave portion of the WCEP6423F isn't separately detailed in the product specs, the interior dimensions are typically close to those of other LG microwaves in similar models. Based on similar designs, we can estimate the interior space: Interior Width: 20" to 21" Interior Height: 12" to 13" Interior Depth: 14" to 15" For precise measurements, it's always a good idea to refer to the user manual or contact LG customer service directly. If you need further help or additional information, feel free to send us a private message on Social Media @LGUSSupport, and we'll be happy to assist you! https://www.lg.com/us/cooking-appliances/lg-wcep6423f-combo-wall-oven#pdp_specs We appreciate your inquiry! —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes the unit require more than 30 amps, if so will I need need to run a new circuit?

    Asked by JP.

    • Answer Hello, JP. The LG 30" Smart Built-In Electric Convection Combination Wall Oven with Microwave and Air Fry—Stainless Steel, Model # WCEP6423F, requires a 40-amp circuit breaker for 240 V. You can only use a 30-Amp circuit breaker for 208 V. It must be hard wired (direct wired) into an approved junction box. A plug and receptacle is not permitted on these products. If you do not have the correct receptacle and circuit breaker, you must have one installed by a qualified, licensed electrician...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIf the microwave breaks do you have the option to buy a new top or you have to buy a whole new unit?

    Asked by Ashley.

    • Answer Repair top unit or buy a whole new combo unit.

      Answered by Samuel

  • QuestionIs this model smaller than standard?

    Asked by Chuck.

    • Answer Thank you for reaching us regarding LG Wall Oven. No, the LG WCEP6423F is not smaller than a standard wall oven. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WCEP6423F.BRSLLGA. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care