Questions & Answers

Q: QuestionCan this be stacked with its matching dryer?Washer on the bottom and dryer on the top?

Asked 10 years ago by Anonymous.

• A:Answer I believe it can be stacked, but you will not be able to reach any of the buttons and controls. Unless you're a giant. So I would not recommend stacking them.

  Answered 10 years ago by Ohiomom

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Q: QuestionCan I trade in an older model for a new one?

Asked 10 years ago by Shirley.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer The simple answer to your question is no. We do have a trade-in program, but appliances are not accepted. If you were to purchase a new washing machine and have it delivered, then we would haul away your old washing machine and recycle it. Thank you!

  Answered 10 years ago by DerekBBY

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Q: QuestionWhere is the filter located in the washer? How easy is it to replace?

Asked 10 years ago by yelena.

• A:Answer There should be a little cut-out panel at the bottom left of the machine. Once you remove that panel, you'll see a drain hose and the filter access. Extend the drain hose, remove the drain plug on the hose and drain the water from the line (into a small bucket). Once the line is empty, unscrew the filter by twisting the handle counter-clockwise. Clean any build-up from the filter, wipe out the inside of the filter unit and then replace the filter by screwing it back in. There is no filter to replace. You just need to clean it regularly.

  Answered 10 years ago by baseballboy33

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Q: QuestionWhat is the electrical connection 110 or 220 my wife researched this machine and was never told what we need, coming today

Asked 9 years ago by George.

• A:Answer 110

  Answered 9 years ago by Rvanderm

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Q: QuestionHow long is the power cord from back of the washer?

Asked 9 years ago by Anon.

• A:Answer Hi Anon, the power cord on the ENERGY STAR® Qualified LG LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White, Model # WM3370HWA is 5 feet long. The owner's manual instructs that the power outlet must be within 60 inches (1.5 m) on either side of the washer...^IFV

  Answered 9 years ago by LG Digital Customer Care

  
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Q: QuestionHow long is the wash cycle?How long is the was cycle for medium and large loads?

Asked 10 years ago by Anonymous.

• A:Answer Happy New Year and thank you for your interest in the LG 4.3 cubic foot 9 Cycle Ultra Large Capacity High-Efficiency Steam Front-Loading Washer, Model WM3370HWA. As has already been mentioned, it will depend on which of the 9 cycles you select and even within each cycle, there are several factors that will determine cycle time such as the water pressure, the type and size of your load and the chosen additional options. The cycle times can range from 15 minutes (using the Speed Wash) to 120 minutes (using the Sanitary Cycle for heavily soiled clothes)...IFV

  Answered 10 years ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions?

Asked 8 years ago by jdpolish.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer If you scroll down the product information page for the LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel, Model # WM3370HVA, you will find the product's dimensions listed under Specifications: Depth With Door Open - 51 inches Height - 38.69 inches Width - 27 inches Depth - 29.75 inches Weight - 181.8 pounds...^IFV

  Answered 8 years ago by LG Digital Customer Care

  
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Q: QuestionWITH MY TOTAL TECH AND EXTENDRD WARRANTYY WHAT KIND OF DISCOUNTS CAN I GET FOR BESTBUY TO REPLACE GASKET/SEAL?

Asked 3 years ago by retired.

Q: Questionis this item discontinued & what year model is it

Asked 8 years ago by bob.

• A:Answer I spoke to an agent via chat this morning. He said this a 2015 model. They are expecting a newer version and will be discontinuing this item soon.

  Answered 8 years ago by Griffin

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Q: QuestionIs this LD washer made in Korea? Thanks

Asked 8 years ago by Paula.

Q: QuestionIs this clearance brand new or open box? Thank you.

Asked 8 years ago by Littlepig.

• A:Answer Yes, the washer is brand new.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhat is the fastest quick wash time?

Asked 8 years ago by Dee.

Q: QuestionHi - I would like to know if this washer can be moved to the Selinsgrove, PA store. I would be willing to pay a reasonable fee for moving it across the state.

Asked 8 years ago by Relocation.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer NO. NO. NO.

  Answered 8 years ago by BestBuy

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Q: QuestionWhat is the total height of washer and dryer when stacked?

Asked 8 years ago by MB.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

Q: Questionafter most cycles (if running many short cycles) the detergent drawer is full of water after each wash cycle. Washer is approx 9 yrs old.

Asked 8 years ago by Creynol.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

Q: QuestionWhere is there a store that I can pick this up Near Salt Lake City Utah ??

Asked 8 years ago by Anonymous.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

Q: QuestionWhat does error code EL mean?

Asked 8 years ago by Anonymous.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer Your owner's manual for the LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel, Model # WM3370HVA does not list error code "EL", however, it does show an "LE" error code as indicating that the motor is locked which could be due to too heavy a wash load. Large and heavy sized loads will put a strain on the motor causing the LE error code to be displayed. Resetting the washer and reducing the size of the load will normally resolve the error. To reset the washer, press the Start/Pause button to turn the washer off. Unplug the washer from the power outlet. If you are unable to reach the outlet to unplug the washer, turn it off by turning the circuit breaker for that outlet off. Then with the power disabled, press and hold the Start/Pause button for 5 seconds. Plug the washer back in or turn the circuit breaker back on and the error code should be cleared. If the code persists, you will need to schedule a repair service. The Call Representatives at our Support Center, (800) 243-0000 can assist you with that or you can visit us at https://www.lg.com/us/support/repair-service/find-repair-provider to find an LG Authorized Repair Service Center nearest to your location who can service the washer...^IFV

  Answered 8 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the height of this machine without the added base? Can it installed and used without the base?

Asked 9 years ago by Baboo.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer The height for the ENERGY STAR® Qualified LG 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel, Model # WM3370HVA can be found under 'Dimensions' in the product's Specifications as listed on its' product page on the Best Buy site. It is listed at a height of 38.69". The Laundry Pedestal is optional and does not come with the washer. You do not need it to install or use the washer...^IFV

  Answered 9 years ago by LG Digital Customer Care

  
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Q: QuestionHow can I soak clothes with bleach and soap for a while?

Asked 9 years ago by DUB.

This question was asked about the related product: LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer

• A:Answer The LG - 4.3 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel, Model # WM3370HVA does not have a SOAK cycle on it. It has a Pre Wash option that is designed to pre-wash heavily soiled items for 16 minutes...^IFV

  Answered 9 years ago by LG Digital Customer Care

  
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