Questions & Answers

Q: QuestionDoes this washer and dryer combo have to be stacked? Or can each be free standing?

Asked 5 years ago by Brianne.

• A:Answer This washer and dryer is one piece, so cannot be unstacked.

  Answered 5 years ago by WashcenterVerified Purchase

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Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.

Asked 5 years ago by Robdingo.

• A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.

  Answered 5 years ago by SpaceSaver

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Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.

Asked 5 years ago by michelle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?

  Answered 5 years ago by dcwctf

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Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?

Asked 5 years ago by Steve.

• A:Answer No, neither door is reversible.

  Answered 5 years ago by dcwctf

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Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.

Asked 5 years ago by Donny.

• A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.

  Answered 5 years ago by June

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Q: Questiondoers the unit come in two pieces

Asked 3 days ago by Norm.

• A:Answer It comes in one piece but I had to take it apart to get in down to the basement.

  Answered 3 days ago by Anonymous

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Q: QuestionDoes this unit use a dryer vent?

Asked 3 days ago by JohnkG.

• A:Answer Yes I have a dryer vent on this unit.

  Answered 3 days ago by AnonymousVerified Purchase

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Q: QuestionDoes this come with a warranty

Asked 3 days ago by Susan.

• A:Answer Hi there, Susan. Thank you for your interest in the LG WashTower (Model # WKEX200HBA). We understand your inquiry regarding the warranty coverage for this unit. To answer your question, yes, this model comes with a manufacturer warranty. It covers 1 Year for Parts and Labor, 3 Years for the Drum, and 10 Years for the Direct Drive Motor. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 23 hours ago by LG Digital Customer Care

  
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Q: QuestionIf one is broken, can I replace that unit only?

Asked 5 days ago by Hsin.

• A:Answer I don’t think so..

  Answered 4 days ago by AlmaRVerified Purchase

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Q: QuestionIf venting the dryer to the side which side of the machine would the vent be on

Asked 6 days ago by rich.

• A:Answer Iif machine is facing towards your face..have a little bit on the right side but it doesn't matter much mine was almost a little bit on rightside from the middle

  Answered 6 days ago by SalmanVerified Purchase

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Q: QuestionHOW MUCH CLEARANCE IN THE BACK OF THE MACHINES IN NECESSARY?

Asked 1 week ago by Anonymous.

• A:Answer Hi there. We understand your inquiry regarding the installation requirements for the WKEX200HBA WashTower. To ensure proper airflow and space for the exhaust ducting, the standard recommended clearance is 4 inches at the back of the unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionCan I change the temperature eon a normal cycle

Asked 2 weeks ago by KarenG.

• A:Answer The default wash temperature for the normal cycle on the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, WKE100HWA, is warm, but all wash temperatures are available for the cycle (Cold > Cool > Warm > Very Warm > Hot), and you can customize these settings using the cycle modifier buttons by repeatedly pressing the button for the desired modifier until the indicator light for your desired setting is lit...^Ivan.

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionHow much space is required behind the unit.

Asked 3 weeks ago by PamF.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer To ensure sufficient clearance for the water inlet hoses, drain hose, and airflow, you should allow a minimum clearance of at least 1'' (2.5 cm) 4'' (10 cm) behind the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA. Be sure to allow for wall, door, or floor moldings that may increase the required clearances...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionIs this unit ventless?

Asked 3 weeks ago by kurt.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there, Kurt. Thank you for reaching out to us regarding the LG WashTower™ (WKEX200HBA). We understand your inquiry regarding the ventilation system. Based on the specifications for this model, this unit is not ventless. It is a vented dryer that requires proper external venting to operate efficiently. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit come with a dryer cord

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Regardless of brand or manufacturer, and as with standalone electric dryers, the power cord (pigtail) connection between the wall receptacle and the dryer terminal block for the Energy Star® Certified LG WashTower™ Stacked SMART Laundry Center 4.5 Cu. Ft. Front Load Washer & 7.4 Cu. Ft. Electric Dryer in Graphite Steel, Model # WKE100HVA, IS NOT supplied with the dryer. The type of pigtail and gauge of wire must conform to your local codes, or in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70. Depending on your local codes and applicable regulations, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends. This dryer is supplied with the neutral wire grounded. This white ground wire MUST BE MOVED to the neutral terminal when a 4-wire cord is to be used, or where grounding through the neutral conductor is prohibited. Grounding through the neutral conductor is prohibited for: (1) new branch-circuit installations and (2) areas where local codes prohibit grounding through the neutral conductor, and a 3-wire connection is NOT permitted on new construction after January 1, 1996, so you have to use a 4-wire cord...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDo the doors open epithet direction?

Asked 1 month ago by Mars.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer The doors only open one way.

  Answered 1 month ago by MichaelIVerified Purchase

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Q: QuestionIs the dryer ventless?

Asked 1 month ago by EJOCSO.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No

  Answered 3 weeks ago by Anonymous

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Q: QuestionIs this a ventless dryer

Asked 1 month ago by Me.

• A:Answer No

  Answered 3 weeks ago by AnonymousVerified Purchase

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Q: QuestionI have a laundry closet that is 35” deep and 35” wide with a door opening 28” wide will this fit with the hoses and venting

Asked 1 month ago by Pv.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer yes, if you review the specifications you will see the size of the unit.

  Answered 1 month ago by aep121

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