Questions & Answers

Q: QuestionHow slim is this. I have to put it in my kitchen

Asked 6 months ago by Kitty.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I hope this helps, but I suggest you look at the dimensions offered on the Best Buy website. I needed precise measurements for a custom cabinet being built for my WashTower as part of my laundry room remodel. I remember a diagram showing all angles of the WashTower with measurements. I gave this diagram to my contractor and the cabinet is a perfect fit. Best wishes! I hope the size works for you because the WashTower is absolutely great!

  Answered 6 months ago by HappyCustomer

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Q: QuestionThe door of both washer and dryer must open from right to left. If not, can they be changed,

Asked 7 months ago by BAYBEACHDJ.

• A:Answer They opened from right to left

  Answered 6 months ago by WillieRVerified Purchase

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Q: QuestionR the. Doors of washer and dryers reversible? To open left or right

Asked 7 months ago by Anonymous.

• A:Answer The doors for the dryer and the washer on the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA are irreversible...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionDo this have 1 plug in or 2 plug in? My laundry area only has 1 plug in. Thanks you.

Asked 7 months ago by omie.

• A:Answer You need a 4 prong outlet for the dryer plug and a normal wall outlet for the washer plug / cord

  Answered 6 months ago by Deidramarie

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Q: QuestionDoes this model has a longer drain hoes and if not what model you have that is similar does

Asked 7 months ago by Alex.

• A:Answer The drain hose does not come with this unit.

  Answered 6 months ago by TinaDVerified Purchase

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Q: Questiondo you have the same one with a longer drain hose

Asked 7 months ago by Alex.

• A:Answer You can always purchase a longer drain hose. That is separate to the unit. Though it may come with installation, it’s not a hard component and you could totally buy the unit and just purchase a longer hose.

  Answered 3 months ago by Sparkplug

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Q: QuestionDoes this machine have automatic detergent and softener dispensing, where you can preload all the detergent and it dispenses the right amount based on the size of the load, etc?

Asked 8 months ago by KatieF.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer yes

  Answered 8 months ago by user832081

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Q: QuestionIs the depth from back of machine to the front base or from the back to where the door/handle protrudes?

Asked 8 months ago by Anonymous.

• A:Answer Hello there! Thank you for your question about the LG WKE100HWA WashTower. We understand you're asking about the depth measurement for this unit. The depth of 30 3/8" listed in the product dimensions refers to the measurement from the back of the machine to the front base of the unit, not the door/handle. When the door is open, the depth extends to 55" to account for the full space required when the door is swung open. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs If you need more details or have any further questions, feel free to send us a private message on @LGUSSupport, and we'd be happy to assist! —Renzo

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionI know they are stacked, but is the dryer deeper than the washer or are they the same depth? My unit now is close in depth. The depth, if the same, will not work for my closet. It will work only if the washer is not as, front to back deep, as the dryer.

Asked 9 months ago by Phyto1965.

• A:Answer The dryer is around 28 in dept and the washer is around 18 in dept. from the inside out. Hopefully this helps you

  Answered 9 months ago by AnthonyG

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Q: QuestionCan these be used in a RV?

Asked 10 months ago by Marie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there, Marie. Thanks for reaching out about the LG WKE100HVA WashTower! While the WashTower is an incredible appliance for its efficiency and features, it is designed primarily for residential use in standard home environments. Given its size and electrical requirements—120V, 10 Amps for the washer and 240V, 30 Amps for the dryer—it might not be compatible with the typical power supply and space constraints of an RV. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you'd like to explore more compact or RV-specific options, we’d be happy to help! Feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionCan this be hooked up with a rigid (periscoping) dryer vent?

Asked 10 months ago by Boots.

• A:Answer Yes. It’s most commonly use as not everyone has a perfect set up. It was set up for my old dryer which was on the ground. I’m using Semi-Rigid Silver Flexible Duct connector.

  Answered 10 months ago by IgnacioCVerified Purchase

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Q: QuestionWe are replacing in a location that has a side-by-side washer / dryer. Which hook-up does this unit go; washer (water hookup side) or dryer side?

Asked 11 months ago by Josh.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there, Josh. When replacing a side-by-side washer and dryer with the LG WKE100HVA WashTower, this unit combines both the washer and dryer into a single unit, so it requires connections for both the washer and dryer. The washer hookup (water supply) should be connected to the washer side of the unit. The dryer hookup (venting, power) should be connected to the dryer side of the unit. This WashTower features a 3-way venting option and requires 240V, 30 amps for the dryer. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs For more detailed setup instructions, or feel free to reach out to us via @LGUSSupport on social media if you need further assistance. We’re here to help! —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a light in the washer, too?

Asked 11 months ago by DRBB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes there is a drum light in the washer

  Answered 10 months ago by ChristianGVerified Purchase

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Q: QuestionWhere is the vent attachment located on the dryer

Asked 11 months ago by Natalie.

• A:Answer It is on the back.

  Answered 11 months ago by Anonymous

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Q: Questioncan one replace the washer or dryer in this unit if one fails

Asked 11 months ago by separation.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there! Thanks for your question. The LG WashTower™ model WKE100HVA is designed as a single integrated unit, combining the washer and dryer into one structure. Unfortunately, if one appliance (washer or dryer) fails, it is not possible to replace just the individual washer or dryer within the unit. You would need to replace the entire WashTower™ system. This is a feature of the design, as both the washer and dryer are built together with shared components and controls. For service or replacement, we'd recommend contacting LG support or a certified technician for further assistance. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you have any other questions or need further clarification, feel free to reach out to us via @LGUSSupport on social media. —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionI have a 5 years plan my washer is not working what is the number to contact

Asked 11 months ago by Tom.

• A:Answer Hello there, Tom. Thank you for reaching out. We understand you're having an issue with your WKE100HWA WashTower™ and would like assistance with your 5-year plan. If you purchased the plan through Best Buy, we recommend contacting Best Buy directly for support. They can assist you with warranty or repair services related to the plan. You can reach them at their customer service number or visit their website for further instructions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-built-in-intelligence-white/6451042.p?skuId=6451042 However, if you purchased the WKE100HWA WashTower™ directly from LG, we're here to help! Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or warranty support. We’re always here to help! —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionCan you use the washer and dryer units simultaneously?

Asked 11 months ago by NCK13.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Yes.

  Answered 11 months ago by MikaelaBVerified Purchase

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Q: QuestionHow high is the rear vent from the floor?

Asked 11 months ago by Marty.

• A:Answer Hi there, Marty. Thank you for your inquiry about the LG WKE100HWA WashTower. We understand you're asking about the height of the rear vent from the floor. While the specific height of the rear vent isn't listed directly in the product specs, we can confirm that the WashTower requires a minimum clearance of 4 inches at the back for proper airflow and installation. This clearance is crucial, especially when considering side venting for your setup. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs For further assistance or if you need more specific measurements, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience. —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionThe dryer, how many feet can vent out?

Asked 11 months ago by Shatri.

• A:Answer Hi, Shatri. Thank you for your question. The dryer component of the LG Dryer (WKE100HWA) model supports venting up to 65 feet in length when following the proper installation guidelines. This distance assumes a straight, unobstructed vent path. If the vent includes elbows or turns, the total allowable length will be reduced. Here’s a quick guideline: 90° elbows reduce the allowable length by 6-8 feet. 45° elbows reduce the length by about 3 feet. To ensure optimal performance and safety, always use rigid or semi-rigid venting material and follow LG's specific venting recommendations in the installation manual. For quick help, you can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS and check page 11 for installation. If you need further clarification, feel free to reach out to us via private message on social media @LGUSSupport. ^Juvy

  Answered 11 months ago by LG Digital Customer Care

  
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