Questions & Answers

Q: QuestionCan Best Buy install this. If so, what is the additional cost?

Asked 3 years ago by Curious.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Best Buy delivered and installed ours easily. It even had to go up a flight of stairs.

  Answered 3 years ago by HappyVerified Purchase

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Q: QuestionCan BestBuy deliver on one date and install on another one? I need the machine delivered, then have a plumber move the vent to the side, and then have BestBuy install on another date. Is it possible to have delivery and installation on different dates? Tx

Asked 3 years ago by limasao.

• A:Answer You can have it delivered by Best Buy and have an electrician do the installation

  Answered 3 years ago by Rockfish75

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Q: QuestionCan pods be used in washing machine

Asked 3 years ago by Beam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer We were told if we use pods, we should put it directly into the drum.

  Answered 3 years ago by judyVerified Purchase

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Q: QuestionDO i need to purchase a separate power plug?

Asked 3 years ago by ap.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Their is no need.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a pedestal available for the laundry centers? The washer is pretty low to the floor without one.

Asked 3 years ago by madavidAL.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No is not

  Answered 3 years ago by CisinaVerified Purchase

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Q: QuestionWould like to use a dryer box and mag vent for the dryer to vent down and out. Is this possible?? Then will use Oatey Moda separate boxes for water and drain mounted left and right of the dryer box.

Asked 3 years ago by Eweneek1.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No i dont

  Answered 3 years ago by CisinaVerified Purchase

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Q: QuestionIf I were to have plumbing issues behind the tower, how do I move the unit? Do I have to take it apart? How heavy is each unit? Is there some type of roller unit to put under it before installation?

Asked 3 years ago by Mrraj.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer You just have to pull the whole unit since this can't be separate.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDo these share a control panel? If one machine breaks, do I have to replace both pieces (the washer and the dryer?).

Asked 3 years ago by Mimi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello, yes this model shares one panel.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI purchased this washer and dryer at a higher price and it was out of stock. The price has dropped considerably can I still get the washer and dryer when it comes in stock for the lower price??

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, please contact BestBuy regarding this concern.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionLogistically, where are the cords and hose ports located on the back of the LG Blacksteel wash tower?

Asked 3 years ago by Farrah.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Looking at the back of the unit. The dryer power cord is very top right corner, Dryer vent is almost dead center of unit, near split line of the washer/dryer. Washer power cord is middle of machine to left side. Hose connections for washer are near split line center and the hose for dryer is roughly center of dryer unit. sorry, i do not have pictures. Note: the dryer vent can be side vented, will exit unit on left hand side (when facing the unit), but a side vent kit is needed and not provided. Hope this helps. Adam

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs it ventless?

Asked 3 years ago by Bella.

• A:Answer Hello, no it is not.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan I wash WOOL sweaters in this washer? does it have a hand wash cycle?

Asked 3 years ago by karla.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello, you can use delicate cycle.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHello! Does this WashTower have a Drying Cycles for wool? I mean does it have Hand Wash/Wool Wash/Rinse Cycles? Thank you Anastasia

Asked 3 years ago by Anastasia.

• A:Answer Yes

  Answered 3 years ago by Cisina

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Q: QuestionI have finally figured out after 4 months of having this washer/dryer that when I pull my clothes out of the washer, it’s like my shirts have snags on them. Why is it doing this?? And it’s ruining a lot of our items that we wash. Anyone else having this?

Asked 3 years ago by Nicole.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I dont no

  Answered 3 years ago by CisinaVerified Purchase

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Q: QuestionCan I use Affresh tablets in the drum for the tub clean?

Asked 3 years ago by Phil.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan a periscope vent be used with this stacked unit to reduce the 4" vent space requirement behind the unit?

Asked 3 years ago by Kristi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Yes, Its the same as any other dryer, you just have to check that it does not get clogged because its a little narrower than a traditional round vent tube

  Answered 3 years ago by JimFVerified Purchase

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Q: QuestionHow do I access machine to convert to LP gas?

Asked 3 years ago by Loco.

• A:Answer Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHello, What does the steam function do on this unit and how is it different from similar models? Thanks,

Asked 3 years ago by Janet.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Washington

  Answered 3 years ago by CisinaVerified Purchase

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Q: QuestionI have a big family, one washer and dryer is not enough anymore. Can two LG washer towers be connected to the same source (water and gas)??

Asked 3 years ago by Mkmkmk.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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