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  • QuestionDo you need 110 power and 220 power for these units or do you just need 220 power?

    Asked by Power.

    • Answer Hi, there! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). For this WashTower, you’ll use two separate power connections since the washer and dryer plug in individually. The washer uses a standard 110/120V outlet, while the dryer requires a 220/240V heavy‑duty outlet, and the dryer cord is purchased separately. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP. If you need more help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

      Answered by LG Digital Customer Care

  • QuestionWill the people who deliver the washer and dryer take it up to the third floor or the townhouse and hook it up

    Asked by Deb.

    • Answer Hi there, Deb! Thank you for sharing your question to us about the LG WashTower (WKE100HWA). Delivery and installation services—including carrying the unit to upper floors and completing the hookup—are handled directly by the retailer you purchase from. Each retailer has its own policies regarding stairs, setup, and any special requests, so checking with them will give you the most accurate details. You may contact Best Buy's Customer service 1 (888) 237-8289. If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com. — Avril

      Answered by LG Digital Customer Care

  • Questiondoes my stackable washer and dryer come with locking kit?

    Asked by deauville.

    • Answer Please clarify what a "locking kit" is. Are you inquiring about a 'Stacking Kit'? The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, does not require a stacking kit. It can only be used as a stacked unit...^Ivan.

      Answered by LG Digital Customer Care

  • Questionis stacking parts included

    Asked by Anonymous.

    • Answer This is a one-piece unit. It shows up at your door as a tower so there is no stacking involved.

      Answered by Pamela

  • QuestionHi, Is it easy to scratch Graphite Steel? How can i fix it? Is it fingerprint resistant? Thank you so much!

    Asked by Olena.

    • Answer Hi there, Olena! Thank you for sharing your question to us about the LG Washer (WKE100HVA). The finish is durable, though like most metallic surfaces, it can still show marks if it comes into contact with abrasive materials or sharp objects. Fixing a scratch on an LG washer depends entirely on the location, and for exterior cosmetic scratches, you can use automotive polish or LG appliance touch‑up paint to improve the appearance. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washing-machine-scratches-inside-drum--20154848005620. Additionally, this model does not include a fingerprint‑resistant coating. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like more care tips or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. - Avril

      Answered by LG Digital Customer Care

  • QuestionWhat type of wall plug is required for the 240volts ?

    Asked by Juan.

    • Answer Hello there, Juan! Thank you for sharing your question to us about the LG WashTower (WKE100HVA). This unit is designed with a 3‑prong (grounding) plug that connects to a standard 240V, 3‑prong grounded wall outlet, helping ensure proper grounding and safe operation. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2. If you’d like further assistance or want us to take a closer look, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

      Answered by LG Digital Customer Care

  • Questioncan the LG HE Smart Front Load Washer be unstacked and still work?

    Asked by john.

    • Answer Neither the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, nor any LG WashTower™ unit, be used as a side-by-side unit. It is designed as a single, permanently stacked unit with a shared central control panel, intended specifically for vertical, space-saving installation. The washer and dryer components are inseparable and cannot be configured separately...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat dryer plug receptacle do I need for the 220v plug? LG stackable models

    Asked by Anonymous.

    • Answer As with any electric dryer, regardless of brand or manufacturer, the power cord (pigtail) connection between the wall receptacle and the dryer terminal block for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKEX200HGA, is NOT supplied with the dryer and must be purchased separately. Depending on your local building codes, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG minimum copper conductor and closed loop or forked terminals with upturned ends. The standard NEMA configuration for a 3-wire 240V 30 Amp plug is NEMA 10-30P (plug) or 10-30R (receptacle), and that for a 4-wire, 240V, 30 Amp plug is NEMA 14-30P (plug) or NEMA 14-30R (receptacle)...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionHow long is the electric cord on the dryer component?

    Asked by ETS.

    • Answer As indicated in its header, the dryer on the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA, is an electric dryer, and as with any standalone electric dryer, a power cord IS NOT supplied with the dryer. It must be purchased separately. Like standalone electric dryers, the dryer on this unit has a terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Depending on your local building codes or, in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends. Electric dryer power cords are most commonly available in lengths of 4 feet and 6 feet, though specialized lengths up to 10 feet or extension cords up to 25 feet are also available...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs this ventless?

    Asked by VV.

    • Answer No, it is not ventless.

      Answered by Scott

  • QuestionMy dryer doesn't get heated while in operation The clothes are still damp

    Asked by Anonymous.

    • Answer Check filter and venting for built up lint and debris. We had this issue due to a heavily clogged vent pipe that needed heavy-duty cleaning from the roof downward.

      Answered by vented

  • QuestionCan the hinges be changed to the right side?

    Asked by sweetcaroline.

    • Answer I don't, but I doubt it.

      Answered by Irene

  • QuestionDoes the dryer need a water line?

    Asked by themayfam.

    • Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKEX200HBA, has a Cold Water Inlet that must be connected to your cold water line to supply water for the steam cycles...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhich way does door swing

    Asked by Anonymous.

    • Answer It opens on the right side and swings left.

      Answered by Anonymous

  • Questiondo the doors of this unit swing right or left

    Asked by Anonymous.

    • Answer Swing left

      Answered by Irene

  • QuestionHow much total space do you need from front of machine to back wall?

    Asked by Julie.

    • Answer About 6 inches to accommodate the drier hose

      Answered by Irene

  • QuestionCan this dryer have a fan which can push out to a vent outside 65 feet from the dryer

    Asked by BV.

    • Answer The Maximum length of 4-inch diameter rigid metal duct that can be run for the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, without any 90° elbows is 65 ft. (19.8 m), when using a 4 ‘’ (10 cm) wall cap. According to standard building codes (IRC Section M1502), the maximum length for a 4-inch diameter rigid metal dryer duct is typically 35 feet (10.7 meters), so the LG recommendations supersede general code, allowing for longer runs of up to 65 Ft. However, you generally cannot exceed the manufacturer's recommended maximum duct length without modifying the system, as doing so violates most local building codes and creates significant safety risks. Building codes such as the International Residential Code (IRC) and International Mechanical Code (IMC) strictly regulate dryer ducting to prevent house fires caused by lint accumulation. If your specific dryer manufacturer provides installation instructions that allow for a longer run, like LG's instructions for this dryer, the building code typically defers to those instructions. If the run must be longer than the dryer can handle, you can install a dryer exhaust duct power ventilator (booster fan). These fans help maintain airflow over long distances (up to 100–150 feet) and must be installed according to the fan's specific instructions...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs the correct size beaker for this unit, a 2 pole 30amp breaker?

    Asked by Me.

    • Answer Electric dryer outlets are 2-pole circuits designed for 240V, but they use either 3-prong (older, pre-1996) or 4-prong (modern standard) connectors to handle hot legs, neutrals, and grounds. Both configurations deliver 240V using a 30-amp, double-pole breaker, but 4-prong outlets offer better safety...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan this fot on a basement with 75 inch height

    Asked by Az.

    • Answer Yes

      Answered by SanariaD

  • QuestionDoes this unit offer an alternative option for the plugs on the rear before I hire an electrician?

    Asked by Tonishon86.

    • Answer When you ask about whether the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKEX200HBA, "offers different alternative options for the plugs on the rear.", we are assuming that you are referring to the power cords and what type of plugs they have. The washer, like any washer, is equipped with a power cord that has a 3-pronged, grounding plug that must be plugged into a 120 VAC, 60 Hz, 3-wire, grounding outlet. As with any electric dryer, wiring and grounding for the dryer must conform to your local building codes, or in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70. The dryer has its own terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Depending on your local building codes, you can use a 3-wire or a 4-wire connection. A 4-wire connection is required for all mobile and manufactured home installations, as well as all new construction after January 1, 1996. A 3-wire connection is NOT permitted on new construction after January 1, 1996. If in doubt, please check your local building codes or consult with your local building inspector...^Ivan.

      Answered by LG Digital Customer Care