A:AnswerHello there! We understand your inquiry about the warranty for the LG WashTower model WKEX200HBA. For this WashTower combo, here are the warranty details:
Washer
• 1 Year General Parts & Labor
• 3 Years Parts on Drum
• 10 Years Parts on Direct Drive Motor
Dryer
• 1 Year General Parts & Labor
• 3 Years Parts on Drum
Labor Coverage
• 1 Year General Labor (covers both the washer and dryer)
As a troubleshooting tip, if you ever notice your washer isn’t spinning properly or is acting unevenly, try redistributing the clothes inside and running a small-load “Self Clean” cycle following the instructions in your owner’s manual. For the dryer, make sure the lint trap is cleaned before each load to maintain proper airflow and drying efficiency. Keeping vents clear can also help prevent overheating or extended drying times.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420312.p?skuId=6420312
Should you have any further questions about service, repairs, or how to register your product for warranty coverage, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to assisting you.
—Renzo
A:AnswerHello there, Sam. We understand your inquiry about the LG WKE100HVA WashTower’s dryer. This model is not ventless—it requires an external vent to properly exhaust warm, moist air. To help ensure optimal drying performance, please check that your vent duct is securely connected at the rear (or side) of the unit, free of kinks, and clear of any lint buildup. Keeping the lint filter clean before each load will also improve airflow and efficiency.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451030.p?skuId=6451030
If you continue to have questions or need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
A:AnswerIs yours a gas or electric? It may be an issue with a restricted gas line or a power issue. The manual online has a section that shows the meaning of different error codes and troubleshooting you can do to reset things. You can also call LG and be walked through the steps.
A:AnswerDead center in the back of the unit you have the vent hose. It’s about half way down the unit. I’d say on the lower back side of the dryer which is located on the top, washer is on the bottom.
A:AnswerHello there. We understand your inquiry regarding your WKEX200HWA WashTower. Yes—the dryer in this model includes a Wrinkle Care cycle, which tumbles your load intermittently after the main cycle ends to help prevent wrinkles.
Troubleshooting Tip: For optimal wrinkle‑free results, avoid overloading the dryer and ensure your load is balanced. Also, clean the lint filter before each use—excess lint can impede airflow and reduce the effectiveness of the Wrinkle Care feature.
https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6420308.p?skuId=6420308
If you’d like personalized guidance on selecting the best cycle settings or have any other questions, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
A:AnswerOnly if you have them install it for you. I think if you had an electric unit prior and your own basic tools, you should be fine to install. Just check the power outlets and stuff to be certain. They can also tell you what it requires.
A:AnswerI hope this helps, but I suggest you look at the dimensions offered on the Best Buy website. I needed precise measurements for a custom cabinet being built for my WashTower as part of my laundry room remodel. I remember a diagram showing all angles of the WashTower with measurements. I gave this diagram to my contractor and the cabinet is a perfect fit. Best wishes! I hope the size works for you because the WashTower is absolutely great!
A:AnswerThe doors for the dryer and the washer on the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA are irreversible...^Ivan.
A:AnswerHi there, Omie. We understand your inquiry regarding the power requirements for the LG WashTower. This unit requires two separate power connections: the washer uses a standard 120V outlet, while the electric dryer requires its own dedicated 240V outlet. If your laundry area only has one outlet, we recommend consulting a licensed electrician to ensure your home meets the necessary electrical specifications for both components.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
A:AnswerYou can always purchase a longer drain hose. That is separate to the unit. Though it may come with installation, it’s not a hard component and you could totally buy the unit and just purchase a longer hose.
A:AnswerHi there, KatieF. Thank you for sharing your experience with us. We understand your inquiry regarding the dispensing features of your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. To address your question, while this specific unit features a 4-tray dispenser for prewash, main wash, bleach, and fabric softener, it does not include the ezDispense™ automatic reservoir system for preloading bulk amounts of detergent. It does, however, utilize AI technology to detect load size and fabric texture to optimize wash motions.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
A:AnswerHello there! Thank you for your question about the LG WKE100HWA WashTower.
We understand you're asking about the depth measurement for this unit. The depth of 30 3/8" listed in the product dimensions refers to the measurement from the back of the machine to the front base of the unit, not the door/handle.
When the door is open, the depth extends to 55" to account for the full space required when the door is swung open.
https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs
If you need more details or have any further questions, feel free to send us a private message on @LGUSSupport, and we'd be happy to assist!
—Renzo
A:AnswerHello there. Thank you for your interest in the LG WashTower. We understand your inquiry regarding the depth dimensions of the unit to fit your closet space. Since the LG WashTower is designed as a single-body unit, the external depth is consistent from top to bottom; the washer and dryer share the same depth dimensions within the unified frame.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
A:AnswerHi there, Marie. Thanks for reaching out about the LG WKE100HVA WashTower! While the WashTower is an incredible appliance for its efficiency and features, it is designed primarily for residential use in standard home environments. Given its size and electrical requirements—120V, 10 Amps for the washer and 240V, 30 Amps for the dryer—it might not be compatible with the typical power supply and space constraints of an RV.
https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs
If you'd like to explore more compact or RV-specific options, we’d be happy to help! Feel free to send us a private message on social media @LGUSSupport, and we’ll assist you further. —Renzo
A:AnswerHello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. We can confirm that this unit can be hooked up with a rigid or periscoping dryer vent, provided it meets the standard 4-inch diameter requirements for proper airflow.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
