Questions & Answers
- Model:
- WKE100HWA
- |
- SKU:
- 10551258
Q: QuestionI currently have a front-load washer and I have a terrible time with mold/mildew building up on the seal. I never had this issue with my top load. Can you tell me what your experiences have been with this issue for the LG.
Asked by TB.
- A:Answer I used to work on appliances had this quite often there is already bacteria inside the drum on all washers I would recommend running a a fresh cleaning tablet through the washer a couple of times just to try to clean out any extra size bacteria. That may be inside the unit and then when you are not using it, be sure to leave the door open. It is a necessity on these front load washers, so that the seal does not grow mold!!
Answered by BrandonC
Q: QuestionDoes this only require 1 power source? If so will it fit this? & does this have a child lock safety?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there! Thank you for your question regarding the WKE100HWA washer. We understand that ensuring proper installation and safety features are important for your laundry setup. The WKE100HWA does indeed require only one power source for operation, making it convenient for installation. Regarding child lock safety, yes, this model is equipped with a child lock feature that helps prevent accidental changes to settings, ensuring that your laundry runs smoothly and safely. If you have any further questions about installation or features, or if you need assistance in determining if it will fit your space, please feel free to reach out. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your inquiry and look forward to helping you with your laundry needs! —Avril
Answered by LG Digital Customer Care

Q: QuestionI was misled by the Q&A section for the LG WD tower, model WKEX200HWA. Best Buy posted Q&A that are unrelated to this model. So to clarify: Does this model come as one piece or 2 pieces to assemble? Are there 2 plugs? Can door be open-right installed?
Asked by Confusious.
- A:Answer Hello there! We understand your inquiry regarding the installation and features of the LG WashTower, model WKEX200HWA. This unit is shipped as two separate pieces that are assembled into a single, integrated tower during installation. It requires two separate power connections (one for the washer and one for the dryer), and the doors are factory-set to open to the left and cannot be reversed. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564PZ69 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the length of the 240 power cord (dryer)?
Asked by Ed.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer The dryer cord is purchased separately. It is 6 feet. https://www.bestbuy.com/site/smart-choice-6-30-amp-dryer-power-cord-required-for-hook-up-black/8930357.p?skuId=8930357
Answered by DianaC
Q: Questionwhat are the electrical requirement-one for dryer and one for washer each and both electrical outlet must be three prong or four prong?
Asked by Jean.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer They are run on separate electrical wires. You must purchase the dryer electrical cord. And you need a 4 wire. The 3 is a fire hazard.
Answered by ChristineH
Q: QuestionDoes the LG come with a “Steam Dryer Hose Kit" or do I need to buy it separately for the steam dryer?
Asked by WF31.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer You have to buy it
Answered by ChristineH
Q: QuestionCan they be unstacked?
Asked by Stack.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer No they cannot. It’s 1 solid unit.
Answered by ShelbyW
Q: QuestionOur casual clothing seems to come out of the washer pretty wrinkled. We did not have that problem with our last washer and dryer. Is there a setting to help control the wrinkles? Also, we have set the washer on cold yet, the clothes come out warm.
Asked by JAG10588.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! We understand your inquiry regarding the wash results of your LG WashTower. To help with wrinkles, we recommend using the Steam Fresh or Wrinkle Care options, and ensuring the load size allows items to tumble freely. Regarding the temperature, the washer uses a Load Sensing feature that may add a small amount of warm water to optimize detergent activation even on cold settings. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs it manufactured with doors opening from either left or right swing?,
Asked by 215307.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer Only left swing for both washer and dryer.
Answered by Debo
Q: QuestionDoes this washer have permanent press wash cycle ? I don’t see it by looking at picture of washer
Asked by Mike.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Yes
Answered by CharlesT
Q: QuestionHow high is the is the dryer vent
Asked by Ogre.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hi there! Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The center of the dryer exhaust vent is typically located approximately 42 1/4 inches from the bottom of the unit. For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionThe width of our laundry closet is just 27.5” Will this set fit?
Asked by Sammy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green
- A:Answer Yes, but barely, they recommend at least an inch all the way around.
Answered by SteveF
Q: QuestionIs there a shelf that I can install between the washer and dryer for folding clothes?
Asked by Kathy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Hello there. We understand your interest in adding a folding shelf to your WashTower. Because the WashTower features an integrated, single-unit design with a centralized control panel, there is no space between the washer and dryer to install an additional shelf. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs the delivery and installation and haul away of the old appliance included in the price?
Asked by Annie.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Yes I gave old washer dryer away so salesman deducted haul away charge but they will haul old units away!
Answered by JameskS
Q: QuestionCan the washer and dryer be operated at the same time?
Asked by Psttyann.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there. We understand your inquiry regarding the LG WashTower. Yes, both the washer and the dryer can be operated at the same time for your convenience. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: Questioni know these are stackable, but if i have them side by side, are there extra supports i need on the base? thanks
Asked by sidebyside.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Candy Apple Red
- A:Answer This is not a stacked unit, it is a washtower, it's one unit. You can't seperate them.
Answered by JBFree
Q: QuestionDoes the washer have a quick wash setting that can be used with hot water? My current washer only allows warm or cold water with quick wash cycle.
Asked by JTucker.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Yes. The speed wash cycle quickly washes lightly soiled clothing and small loads. It has the following temperature options: Very Warm, Warm, Cool, Cold.
Answered by LG Digital Customer Care

Q: QuestionIf one needs replacement can you replace individually as needed or do you have to brut both the washer and dryer
Asked by Sandy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- A:Answer Hi there, Sandy. We understand your inquiry regarding the replacement of individual units for the LG WashTower. Because the WashTower is manufactured as a single, integrated vertical unit with a centralized control panel, the washer and dryer components cannot be replaced individually and would require a full unit replacement. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs this a ductless dryer? or does it have the vent duct?
Asked by Karen.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there. We understand your inquiry regarding the LG WashTower. This unit features a standard vented electric dryer and requires an external vent duct for proper installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI bought 2 of the graphite stackable washer dryer for my condo. The normal wash cycle is 28 minutes on both units. Today I bought 2 more in white. Stackable washer dryers for my boxford home. The “ normal “ cycle is 50 minutes that is way too long .
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there. We understand your inquiry regarding the difference in cycle times between your LG WashTower units. Variations in cycle duration can occur due to different load sizes, sensor readings, or customized settings selected on the control panel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care






















































