Questions & Answers

Q: QuestionIf either the dryer or the washer need replacing, can I buy just that one unit?

Asked 6 months ago by AirDave.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there! We understand your inquiry regarding the LG WashTower. Since this is a single, integrated unit with a centralized control panel, the washer and dryer cannot be replaced or purchased separately. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P57Y For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionHow do I do a simple winkle remove on dry clothes, let's say you want to touch up a tshirt so you can rush out the door, how can I do that with this model?

Asked 6 months ago by JOSHUWAK.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The Steam functions for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Gas Dryer, Model # WKG101HWA, are for the Normal and Bedding wash cycles. The dryer does not have SteamFresh™ cycle that is designed to refresh and sanitize garments without the need for a full wash, and uses low-temperature steam to penetrate fabric fibers, effectively reducing wrinkles and neutralizing odors, and is particularly useful for lightly worn clothes, items stored for a while, or when a quick refresh is needed. The Steam Fresh cycle is energy-efficient and can be used on a wide range of fabrics, including cotton, linen, polyester, wool, and silk... ^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionCan the units be separated during delivery? Would this be included in installation? I have a tight door way to the basement and it would not fit with both washer and dryer attached.

Asked 9 months ago by DerekB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The LG Washer dryer tower was delivered by Best Buy Installers and they separated the tower, carried each piece up 27 stairs, and reassembled the tower upstairs to fit into the closet. The first two Best Buy Delivery teams refused. 3rd time was a charm.

  Answered 3 weeks ago by Anonymous

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Q: QuestionCan you use pod detergent instead of liquid detergent?

Asked 9 months ago by KatherineaS.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there. We understand your inquiry regarding the LG WashTower. You can certainly use detergent pods; however, they should be placed directly into the washer drum before adding your clothes, rather than in the detergent dispenser drawer which is designed for liquid or powder. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P57C For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionIs there any reason not to put two of these (gas) side by side assuming I have two dryer vents and can split the gas line.

Asked 10 months ago by JMGJMG.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding placing two WKG101HVA WashTowers side by side. We recommend consulting with a professional installer to ensure proper clearance and ventilation for both units. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/6451044.p?skuId=6451044 We appreciate your patience. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionWill Best Buy installers disassemble the product and install. I have a tight stairs (about 28 inches and at places the basement height is smaller.

Asked 11 months ago by Nataraj.

• A:Answer Hello there, Nataraj. Thank you for sharing your experience with us. We understand your inquiry about Best Buy's installation services for the LG Washtower model WKGX201HBA, especially given your tight stairway and basement height restrictions. The LG Washtower is a combined unit, meaning the washer and dryer are attached and designed to be moved together. This is an important consideration for narrow spaces. Best Buy's standard policy for appliance delivery and installation includes bringing the product to the room of your choice and unboxing it. They do emphasize that customers should measure all doorways, hallways, and stairways to ensure the appliance will fit the delivery path. While their delivery teams are often experienced with challenging situations, the ability to maneuver a large unit like the Washtower through extremely tight or oddly shaped spaces (like a 28-inch wide staircase or areas with limited basement height) can depend on the specific delivery team and their assessment on site. They generally have policies against lifting units over certain heights (like a banister if it's too high) for safety reasons. For situations with very tight or unusual access, it's always best to contact Best Buy directly to discuss your specific concerns and confirm if they can accommodate the delivery and installation. They may be able to provide a more definitive answer or offer a pre-measurement service to assess the feasibility. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309 Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

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  Answered 11 months ago by LG Digital Customer Care

  
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Q: Questiondo I need a reducer valve on the gas line for this unit?

Asked 11 months ago by steveg.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Your water supply pressure to the ENERGY STAR® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKG101HWA must be between 20 psi and 120 psi (138 - 827 kPa) If your water pressure is more than 120 psi, a pressure reducing valve must be installed. A reducer valve for a washer is a device that reduces the high incoming water pressure from the city mains to provide a lower, more functional pressure for distribution in the home. It helps protect the washing machine and ensures safe and efficient operation. The reducer valve for a gas dryer is a component of a whole-house system located outside the house. Most propane appliances, including gas dryers, including the gas dryer on this unit, come with a factory-installed regulator. The gas pressure must not exceed 8-inch (20.4 cm) water column for NG, or 13-inch (33.1 cm) water column for LP. The dryer is configured for natural gas when shipped from the factory. You will need to make sure that the dryer is equipped with the correct burner nozzle for the type of gas being used (natural gas or propane gas). If you are converting the gas dryer from natural gas to propane, you will need to order the correct nozzle (for the LP nozzle kit, order part number 383EEL3002D). It should be installed by a qualified technician and the change should be noted on the dryer...^Ivan.

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionWhat are the electrical requirements for the washer; for the gas dryer? What is the front to back distance for the washer unit plus hoses and drain outlet? Can the dryer be vented from the top? From the left? from the right?

Asked 1 year ago by Fred.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The dryer and the washer for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Gas Dryer, Model # WKG101HWA are both equipped with a standard three-pronged, grounded plug that must be plugged into a standard 120-VAC, 60-Hz. grounded outlet protected by a 15-ampere fuse or circuit breaker. The recommended installation clearance spacing for behind the unit is 4'' (10 cm). The dryer can be vented from the left only. Like standalone LG Dryers, the dryer can only be vented from the left side or the rear. Right side venting is not available on LG Gas Dryers...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat exactly is the dryer steam function, and why would one use it?

Asked 1 year ago by Anonymous.

• A:Answer The Steam Fresh cycle for the dryer in the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, Model # WKGX201HWA uses the power of steam to quickly reduce wrinkles and odors in fabrics. It brings new life to wrinkled clothes that have been stored for an extended time and makes heavily wrinkled clothes easier to iron. It can also be used to help reduce odors in fabrics similarly to how professional dry cleaners use steam to get rid of wrinkles and creases or remove odors and wrinkles from stale clothes, but without using solvents...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer plug three prong or four prong? Does it even matter? If so why is this not specified?

Asked 1 year ago by Lex.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer It’s 120v as long as you buy the gas dryer, the 4 prong is 240v which is the electric version. If you get the gas you need an exhaust and a gas hook up, if you get the electric it’ll cost more in electricity

  Answered 1 year ago by IsocarbonateVerified Purchase

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Q: QuestionCan you stack the washer and dryer at 90 degrees to each other?

Asked 1 year ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your experience with us regarding your LG WashTower™ model WKGX201HBA. We understand your situation and appreciate you reaching out to share your thoughts. From your feedback, it appears that you may be encountering an issue with your unit’s performance, and we’re here to help you resolve it. One troubleshooting step we recommend is to check the venting system to ensure it is free of obstructions, as proper airflow is key for optimal drying performance—especially given the advanced features of your gas dryer option and the AI Sensor Dry™ technology. Additionally, we suggest verifying that the Wi-Fi connection is stable if you’re utilizing the ThinQ® Smart Technology features. Sometimes, a quick reset of the unit’s network settings can help re-establish a stronger connection, ensuring that all smart features are working as intended. Our team is fully equipped to explore any further potential solutions with you. https://www.lg.com/us/washers-dryers/lg-wkgx201hba-washtower#pdp_specs Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to resolving this with you. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan the unit be configured as a side by side?

Asked 1 year ago by Johnp.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Candy Apple Red

• A:Answer The control panel sits in the middle of the washer and dryer, therefore I do not believe you can seperate them.

  Answered 1 year ago by Anonymous

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Q: QuestionWe are looking at the gas washer and dryer unit. Do these require a vent that goes to the outside of the house? Thank you.

Asked 1 year ago by Inquiry.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there! Thank you for your interest in the LG WashTower™ model WKG101HVA. Yes, this gas dryer unit does require a vent that goes to the outside of the house. It features a vented drying system designed for proper airflow, ensuring efficient drying performance and safety. Make sure to have a vent installed according to local codes and manufacturer guidelines. https://www.lg.com/us/washers-dryers/lg-wkg101hva-washtower#pdp_specs If you need any more details or assistance, feel free to ask. You can also reach out to us on social media at @LGUSSupport for further support. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI only bought this combo set for 2 weeks, why does the dryer dry clothes not drying even though I have increased the drying level and drying heat to the highest level? When the dryer done drying, my clothes still damp and wet???

Asked 1 year ago by V.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there! Thank you for bringing this to our attention, and we’re sorry to hear that the dryer on your new WKG101HWA combo isn’t fully drying your clothes. To help improve drying performance, please check a few key areas. First, ensure you’re not overloading the dryer, as a smaller load allows better airflow and more effective drying. Next, make sure the lint filter is cleaned before each cycle, as a clogged filter can restrict airflow and impact drying efficiency. Additionally, for combo units, it’s essential to check that the drain hose and filter are clear of any blockages, as these can also affect drying results. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If these steps don’t resolve the issue, please send us a private message on Social Media @LGUSSupport. Our team would be happy to assist further to ensure your dryer is working as expected. —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionLG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Built-In Intelligence - White what comes with the washer/dryer? the gas line kit/hose?, the fill hoses? the vent kit?

Asked 1 year ago by hello.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there, thank you for your question about the WKG101HWA WashTower. This model typically comes with the washer and dryer units, but it does not include the gas line kit, fill hoses, or vent kit. These items are often sold separately, so it’s a good idea to purchase them based on your specific installation needs. If you have any additional questions or need further assistance, please send us a private message on Social Media @LGUSSupport. We’re happy to help! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionOne gas… Want to remove washer or dryer separately For moving Is it approved gas saving. Reading on quietness Want size for Apartment

Asked 1 year ago by Nikk.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, Nikk. Thank you for reaching out to us. The LG WashTower model WKG101HWA is a one-piece unit, so the washer and dryer cannot be separated for moving. This model is designed to be energy-efficient, including gas-saving features. It operates quietly, making it a great fit for apartments. If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport. We appreciate your patience. ^Sam

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes it have front access for repairs?

Asked 1 year ago by mauly.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hey there Mauly! This WKG101HVA model does not have front access for repairs. Feel free to let us know if you have any other questions. ^Anthony

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWe have stackable units (LG model DLEX3470V), do we need a separate piece between the units to stack them?

Asked 1 year ago by Bill.

• A:Answer Hello there! Thank you for your inquiry about the WKGX201HBA and your stackable units. We understand how important it is to have your appliances set up correctly. To stack your LG model DLEX3470V dryer with the WKGX201HBA washer, you will need a stacking kit, which is typically sold separately. This kit provides the necessary support and stability to safely stack the two units on top of each other. If you need assistance locating the appropriate stacking kit or have further questions about the installation process, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help you! We appreciate your patience. —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs professional installation available for this item?

Asked 2 years ago by AJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Thank you for reaching us regarding LG WashTower (WKG101HVA) model. With regards to your installation concern, kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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